Collections Agency Lead

20 hours ago

Manila, National Capital Region, Philippines GCash Full time ₱1,500,000 - ₱2,500,000 per year

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

  • Oversee External Collections Agencies' operations and performance to ensure targets are met
  • Ensure reports are available for management and are generated in a timely manner and provide insights to drive strategy and process/operational improvements
  • Conduct audits and monitor quality on all client touchpoints with External Collections Agencies and ensure performance and compliance to company policies and to regulations
  • Identify processes that can be optimized and implement improvements to enhance efficiency and effectiveness of both internal and external teams.
  • Manage projects and initiatives to address potential concerns or to drive new strategies
  • Knowledgeable in Debt Collections (Call Center, VoiceBot, Field, Skip Trace and Litigation) with strong orientation towards Customer Experience
  • Detail-oriented which supports his/her project management and process improvement skills
  • Identifies problems in meeting key performance indicators, resolve them to the satisfaction of the business objectives
  • Continually raises the standard of quality in the work of self and others
  • Drive debt collections by maintaining optimal performance of External Collections Agency
  • Projects and initiatives to drive new collection strategies and/or process efficiency

What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

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