Technical Support Representative

2 days ago


Pasay, National Capital Region, Philippines Infinit-O Full time ₱250,000 - ₱500,000 per year

About Infinit-O: As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.

Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.

What is the role that we need? We are seeking for someone who can answer phone calls from clients to identify and resolve technical issues affecting proprietary applications in Microsoft Windows Operating System and Apple iOS environments

Specific Duties & Responsibilities

Determines eligibility by comparing client information to requirements

Answer phone calls from clients to identify and resolve technical issues affecting proprietary applications in Microsoft Windows Operating System and Apple iOS environments

Utilize active listening and empathy skills

Strive to meet or exceed call center metrics and service levels

Schedule and engage in follow-up calls with clients regarding on-going technical issues

Resolve technical escalations from the Product Support phone and chat team

Troubleshoot issues that may occur during database updates, new software installations, and server migrations

Track and monitor all client interactions using the Salesforce CRM system

Coordinate with peers to provide proper coverage for all appointments

Requirements
Required Qualifications

1-2 years of experience in a customer service/support role is required

1-2 years of computer application-based technical support experience or IT experience is required

Previous Call Center Experience Is Required
Excellent verbal and written communication skills are required with an emphasis on phone etiquette

Works hard with little supervision

Detailed-oriented with exceptional documentation skills

Working knowledge of Microsoft Windows administration tools

Basic understanding of Microsoft SQL Server

Basic understanding of network concepts including NETBIOS over TCP/IP fundamentals

Preferred Qualifications
Apple iPad & Parallels knowledge is a plus

Familiarity with HIPAA regulation is preferred



  • Pasay, National Capital Region, Philippines Reliasourcing Full time ₱480,000 per year

    WORK SET-UP:_ FULLTIME ON-SITE_SUMMARY:If you're passionate about being helpful, and supportive, focusing on customers, and having fun then we have the perfect opportunity for you. You will have the opportunity to represent our company by speaking directly with our rapidly growing base of happy customers. You will be educating, problem-solving, and most...


  • Pasay, National Capital Region, Philippines Ben edictio Full time ₱144,000 - ₱600,000 per year

    Hiring for Technical Support Agent- MOA, Pasay City- Hybrid set-up (1-2x RTO per month)- Night shift____________Act as the first level of support for questions, issues, and common tasksUse written and verbal communication to resolve complex, technical issues____________JOB REQUIREMENTSAssociate Degree Holder or Bachelor's Degree Holder1-3 years of experience...


  • Pasay, National Capital Region, Philippines Reliasourcing Inc. Full time ₱400,000 - ₱600,000 per year

    Job Title: Email Support Representative (Gaming)Work Setup:Work Onsite in PasayAbout the RoleWe're looking for an Email Support Representative to help players with their inquiries and concerns. You'll handle account, payment, and gameplay issues, provide clear guidance, and escalate technical problems when needed—all while ensuring players get a smooth and...


  • Pasay, National Capital Region, Philippines ORBIT - PASIG MAIN Full time ₱288,000 per year

    WANT TO GET HIRED ASAP? GRAB OUR JOBS TODAY AND BE PRIORITIZED DURING THE PROCESS. LEARN MORE ABOUT OUR JOB VACANCIES BELOW. We are continuously looking for top talents to join our team. We achieve stability in our organization by treating our employees the same way we treat our valued clients, with utmost care. List of vacancies we have for you:Customer...

  • Application support

    4 days ago


    Pasay, National Capital Region, Philippines WE SUPPORT INCORPORATED Full time $40,000 - $80,000 per year

    Job Description• Facilitates seamless integration between the Back Office applications and the business lines• Sees that production issues are responded to in a timely manner• Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed.• Provides...

  • Technical Support

    4 days ago


    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱900,000 - ₱1,200,000 per year

    TECHNICAL SUPPORT AGENTWork Address: MOA, PasayWork Set-up: Hybrid (1-2x a month RTO)Work Schedule: Night Shift (starts at 9pm)DUTIES and RESPONSIBILITIES:Delight customers by providing timely, expert adviceAct as the first level of support for questions, issues, and common tasksPrioritize cases and respond to inquiries with speed and precisionUse written...


  • Pasay, National Capital Region, Philippines SMDC Full time $104,000 - $130,878 per year

    The Technical Support Manager is responsible for the day-to-day operations of the Technical Support Group, providing end-user support to SMDC employees, ensuring that all IT equipment, productivity tools and services are available and accessible for use.DUTIESANDRESPONSIBILITIESDirect and coordinate a team of Technical Support EngineersPrioritize IT-related...


  • Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱360,000 - ₱420,000 per year

    WE ARE HIRINGPosition: Technical Support AgentWork Address: MOA, PasayWork Setup: Hybrid (1–2x a month onsite)Work Schedule: Night Shift (Starts at 9 PM)Employment Type: Full-timeJob Summary:We are looking for a Technical Support Agent who is passionate about helping customers and solving technical issues. This role involves providing first-level support...


  • Pasay, National Capital Region, Philippines ACCPRO International Full time ₱150,000 - ₱250,000 per year

    QUALIFICATIONS:• Must have a Bachelor's Degree• Must have at least 1 year of experience in customer-focused, support environment• Must have experience in providing support via email and phone• Must have experience in troubleshooting SaaS applications• Must have experience with JavaScript, HTML, and XML• Must have excellent Communication Skills•...


  • Pasay, National Capital Region, Philippines HR TechX Corp. Full time ₱80,000 - ₱120,000 per year

    Key Responsibilities:Delight customers by providing timely, expert adviceAct as the first level of support for questions, issues, and common tasksPrioritize cases and respond to inquiries with speed and precisionUse written and verbal communication to resolve complex, technical issuesCarry out ad hoc tasks or activities associated with the Technical Support...