Technical Support Representative

1 day ago

Pasay, National Capital Region, Philippines Infinit-O Full time $40,000 - $60,000 per year

About Infinit-O: As a top Business Process Optimization solutions provider, we partner with the world's fastest-growing companies in Financial Services, Healthcare, and Technology, offering data-driven solutions and providing strategic advantage.

Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.

What is the role that we need? We are seeking for someone who can answer phone calls from clients to identify and resolve technical issues affecting proprietary applications in Microsoft Windows Operating System and Apple iOS environments

Specific Duties & Responsibilities

Determines eligibility by comparing client information to requirements

Answer phone calls from clients to identify and resolve technical issues affecting proprietary applications in Microsoft Windows Operating System and Apple iOS environments

Utilize active listening and empathy skills

Strive to meet or exceed call center metrics and service levels

Schedule and engage in follow-up calls with clients regarding on-going technical issues

Resolve technical escalations from the Product Support phone and chat team

Troubleshoot issues that may occur during database updates, new software installations, and server migrations

Track and monitor all client interactions using the Salesforce CRM system

Coordinate with peers to provide proper coverage for all appointments

Requirements
Required Qualifications

1-2 years of experience in a customer service/support role is required

1-2 years of computer application-based technical support experience or IT experience is required

Previous Call Center Experience Is Required
Excellent verbal and written communication skills are required with an emphasis on phone etiquette

Works hard with little supervision

Detailed-oriented with exceptional documentation skills

Working knowledge of Microsoft Windows administration tools

Basic understanding of Microsoft SQL Server

Basic understanding of network concepts including NETBIOS over TCP/IP fundamentals

Preferred Qualifications
Apple iPad & Parallels knowledge is a plus

Familiarity with HIPAA regulation is preferred

  • Technical Support Representative

    4 days ago

    Pasay, National Capital Region, Philippines Reliasourcing Inc. Full time $3,000 - $6,000 per year

    Company DescriptionReliasourcing is a Philippine-based BPO dedicated to providing businesses with tailor-made solutions to alleviate operational burdens and enhance efficiency. Our mission is to offer peace of mind so that you can focus on your core operations. We ensure quality service and cost efficiency in everything we do.Role DescriptionThis is a...

  • Technical Support Representative

    4 days ago

    Pasay, National Capital Region, Philippines Ben edictio Full time ₱300,000 per year

    Hiring for Technical Support Agent- MOA, Pasay City- Hybrid set-up (1-2x RTO per month)- Night shift____________Act as the first level of support for questions, issues, and common tasksUse written and verbal communication to resolve complex, technical issues____________JOB REQUIREMENTSAssociate Degree Holder or Bachelor's Degree Holder1-3 years of experience...

  • Technical Support Analyst

    4 days ago

    Pasay, National Capital Region, Philippines Visa Full time $60,000 - $80,000 per year

    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network,...

  • Technical Support

    4 days ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time $104,000 - $130,878 per year

    TECHNICAL SUPPORT AGENTWork Address: MOA, PasayWork Set-up: Hybrid (1-2x a month RTO)Work Schedule: Night Shift (starts at 9pm)DUTIES and RESPONSIBILITIES:Delight customers by providing timely, expert adviceAct as the first level of support for questions, issues, and common tasksPrioritize cases and respond to inquiries with speed and precisionUse written...

  • Email Support Representative

    4 days ago

    Pasay, National Capital Region, Philippines Reliasourcing Full time $30,000 - $60,000 per year

    Job Title: Email Support RepresentativeWe are looking for enthusiastic and customer-focused Email Support Representative to join our team. You will handle voice calls, assist customers with product inquiries, orders, and returns, and resolve concerns efficiently.Key Responsibilities:Manage customer inquiries related to products, sizing, availability, and...

  • Application support

    4 days ago

    Pasay, National Capital Region, Philippines WE SUPPORT INCORPORATED Full time $40,000 - $80,000 per year

    Job Description• Facilitates seamless integration between the Back Office applications and the business lines• Sees that production issues are responded to in a timely manner• Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed.• Provides...

  • Technical Support Manager

    4 days ago

    Pasay, National Capital Region, Philippines SMDC Full time $104,000 - $130,878 per year

    The Technical Support Manager is responsible for the day-to-day operations of the Technical Support Group, providing end-user support to SMDC employees, ensuring that all IT equipment, productivity tools and services are available and accessible for use.DUTIESANDRESPONSIBILITIESDirect and coordinate a team of Technical Support EngineersPrioritize IT-related...

  • Technical Support Director

    6 days ago

    Pasay, National Capital Region, Philippines beBeeTechnical Full time ₱800,000 - ₱1,200,000

    Job Title: Technical Support DirectorJob SummaryThe Technical Support Director oversees the day-to-day operations of the Technical Support Group. The role involves providing end-user support to employees, ensuring that all IT equipment and services are available and accessible.Key ResponsibilitiesDirect and coordinate a team of technical support...

  • Cloud Technical Support

    4 weeks ago

    Pasay, National Capital Region, Philippines JK Network Services Full time

    Company Profile: A BPO Company providing a financial services, healthcare and technologyPosition: Cloud Technical SupportCompany Industry: BPO CompanyWork Location: Pasay Work Schedule: Night Shift Work Set Up: Hybrid Set upSalary: Php 30,000-35,000 Benefits: Peripherals providedHMO/InsuranceCompany Perks Salary Increase Full time EmploymentJob...

  • Technical Support Agent

    4 days ago

    Pasay, National Capital Region, Philippines Infinit-O Full time $40,000 - $60,000 per year

    Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net...