Technical Support Representative

1 week ago

Pasay, National Capital Region, Philippines Infinit-O Full time ₱250,000 - ₱500,000 per year

• Ability to respond to incoming requests related to account balances and invoices, cancellation of software and services, and account ownership.


• Resolve basic billing discrepancies


• Explain financial statements, billing requirements, and contractual obligations clearly and accurately.


• Maintain good customer relations and work effectively with clients to accomplish their practice goals.


• Identify and document needs, problems, and solutions for your clients.


• Collaborate with other team members, and cross-teams to proactively reach out to at-risk clients to solve concerns before they develop into problems.


• Independently manage research and employ problem-solving techniques to find solutions to client needs


• Manage an efficient and productive phone and email flow (inbound and outbound)

Requirements


• Excellent "people skills" — the ability to engage others, explain difficult concepts, negotiate, and keep engagement and confidence levels high.


• Superb communication skills in all forms, bilingual English/Spanish a plus,


• Ability to maintain control over conversations and speak with clarity and confidence


• Ability to identify and assess customers' needs to achieve a high level of customer satisfaction
• Comfort with basic computer applications, browser, email, etc


• Experience with Microsoft Office products and tools


• Ability to adapt to change while maintaining priorities Nice-to-haves


• Previous experience in an accounting or account inquiry role


• Experience with Salesforce CRM


• Experience with Zuora software

Note : Successful candidates will be using Mac/IOS devices. Experience using Mac/IOS devices is required

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