Technical Support

2 weeks ago

Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time $104,000 - $130,878 per year

TECHNICAL SUPPORT AGENT

  • Work Address: MOA, Pasay
  • Work Set-up: Hybrid (1-2x a month RTO)
  • Work Schedule: Night Shift (starts at 9pm)

DUTIES and RESPONSIBILITIES:

  • Delight customers by providing timely, expert advice

  • Act as the first level of support for questions, issues, and common tasks

  • Prioritize cases and respond to inquiries with speed and precision

  • Use written and verbal communication to resolve complex, technical issues

  • Support the overall objective of Medallia

  • Carry out ad hoc tasks or activities associated with the Technical Support Agent functions

and/or tasks within the capability and

  • pay grade of the Technical Support Agent as may be assigned.

QUALIFICATIONS:

  • Must have a Bachelor's Degree

  • Must have at least 1 year of experience in customer-focused, support environment

  • Must have experience in providing support via email and phone

  • Must have experience in troubleshooting SaaS applications

  • Must have experience with JavaScript, HTML, and XML

  • Experience with Service Cloud knowledge a plus

BENEFITS OFFERED:

  • VL/SL credits

  • Certified Great Place to Work

  • Hybrid Work Set-up

  • Equipment is provided (Laptop/Desktop) \

  • HMO coverage (2 dependents)

  • Work-life Balance

  • Telecommunication Allowance for Team Leaders and Up

Job Type: Full-time

Application Question(s):

  • Years of experience in customer-focused support role:
  • Years of experience in providing support via email and phone:
  • Years of experience in troubleshooting SaaS applications:
  • Years of experience with JavaScript, HTML, and XML:
  • Years of experience in and Service Cloud:
  • Are you okay with the set-up and location:
  • Previous/Current Salary:
  • Expected Salary:
  • Reason for leaving:
  • Notice period:

Work Location: In person

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