Scheduling Coordinator

2 weeks ago

Work from Home, Philippines Home Instead Full time ₱250,000 - ₱500,000 per year

At Home Instead, we're celebrating 2 decades of providing highly personalized care to seniors in Downtown Toronto. Our motto "To us, it's personal" is more than just words. It's a principle that permeates everything we do.

Why work with us

We invite you to be part of a well-established, highly regarded home care agency in Toronto. Our Home Instead office is in the top 1% of offices within the worldwide global network.

If you are a customer service oriented, people's person, thrive in a fast paced environment and looking for a rewarding career we would love to hear from you.

The Scheduling Coordinator reports directly to the Client Service Manager. The Scheduling Coordinator collaborates with the Scheduling Team, Nurse Managers, and HR.

The Scheduling Coordinator is expected to perform a variety of duties including but not limited to:

  • Answer incoming calls in a friendly, professional, and knowledgeable manner.
  • Create and maintain Clients and Caregivers schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
  • Monitor, mediate, and log all Clients and Caregivers activity utilizing the software system.
  • Handle and document Client and Caregivers concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
  • Notify immediate Supervisor of any Health & Safety risks or concerns.
  • Increase Clients loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.

Schedule:

It's a rotating schedule covering some weekends and weekdays as well as some public holidays in Ontario.

Time: 12 am to 8 am (Manila Time) - However, flexibility in availability is crucial to effectively meet the organization's needs.

Qualifications:

  • Good English language skills (both speaking and writing)
  • Experience working in high call volume setting
  • Excellent customer service experience
  • Effective critical thinking skills
  • Ability to work independently, and work well within a team
  • Demonstrated multi-tasking, taking initiative and problem-solving skills
  • Excellent judgment and discretion
  • Good organizational and efficient time management skills
  • Good computer skills - including proficiency in Microsoft Office Suite (Word, Excel, Outlook), as well as experience with data entry, email communication, and the ability to quickly learn new software applications is highly important.

We thank you for your interest, only those applicants selected for interview will be contacted.

Home Instead is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment processes as accessible as possible and provide accommodations for applicants with disabilities to the best of our abilities. If you require any accommodations during the application and hiring process kindly let us know.

Job Type: Full-time

Pay: From Php41,000.00 per month

Benefits:

  • Paid training
  • Work from home

Application Question(s):

  • Are you available to work 8 hours over-night shift?

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer service: 5 years (Preferred)

Language:

  • English (Required)

Work Location: Remote

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