Medical Scheduler
2 weeks ago
We are looking for a Medical appointment setter & scheduler with experience in the mental health field.
Job Title: Appointment Setter & Scheduler
Location: Remote
Job Type: Part-Time to Full-Time
Schedule: Full-time: 8 AM PST to 4:30 PM PST
Starting rate: $5/hr
Compensation:
$5 hourly
Responsibilities:
Appointment Scheduling & Coordination
- Schedule, reschedule, and confirm client appointments
- Manage therapists' availability and update calendars accordingly
- Ensure appointment slots are optimized for efficiency
- Send reminders and follow-ups to reduce cancellations and no-shows
Client Communication & Support
- Respond to inquiries via phone, email, or chat regarding appointment availability
- Provide clear instructions for telehealth sessions and answer basic client questions
- Assist clients with troubleshooting scheduling issues
- Explain mental health benefits to clients, including coverage, co-pays, and deductibles
Administrative Support
- Maintain accurate records of scheduled appointments and cancellations using mental health EMR systems
- Track appointment trends and suggest improvements to scheduling processes
- Coordinate with the billing team regarding appointment-related concerns
- Verify insurance and check patient eligibility before scheduling
Qualifications:
- Experience in healthcare or mental health scheduling is STRONGLY REQUIRED
- Experience in scheduling, customer service, or administrative support
- Knowledge of mental health EMR systems and experience managing client records
- Familiarity with mental health benefits and the ability to explain coverage, co-pays, and deductibles to clients
- Strong organizational and time-management skills
- Excellent verbal and written communication skills
- Ability to multitask and work in a fast-paced environment
- EMR experience required, preferably in a mental health setting
About Company
Find Your Balance, Center for Growth and Change Inc., is a mission-driven mental health practice providing telehealth services across California. Our mission is to create a world where mental health is prioritized and accessible to all.
Core Values
- Growth through teamwork and positivity
- Respect in every interaction
- Ownership and accountability
- Willingness to lead
- Togetherness in compassion and empathy
- Honesty and integrity
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