Service Coordinator

6 days ago

Work from Home, Philippines Outdesk Full time ₱30,000 - ₱50,000 per year

Job Brief

We are seeking a highly organised and proactive Service Coordinator to provide administrative and operational support to our Services Team. This role involves managing technician schedules, liaising with customers, supporting billing and WHS compliance, and ensuring smooth day-to-day service operations. Prior experience with SimPro and supporting trade-based businesses is essential.

Responsibilities

  • Act as the primary point of contact for both customers and service technicians
  • Maintain professional communication with internal staff, customers, and suppliers
  • Schedule and allocate technicians using SimPro, ensuring optimal use of resources
  • Monitor and update job schedules and records for accuracy
  • Collate job data to support timely and accurate invoicing
  • Provide regular reporting on un-invoiced and outstanding work
  • Assist in maintaining WHS and environmental records and initiatives
  • Manage ongoing customer updates, requests, and service feedback professionally

Requirements

  • Proven experience as a Service Coordinator or in a similar administrative support role
  • Demonstrated expertise in SimPro for scheduling and service operations
  • Excellent written and verbal English communication skills
  • Advanced computer literacy, including Microsoft Office Suite
  • Strong customer service skills and ability to liaise with multiple stakeholders
  • Ability to work autonomously in a remote setup

Highly Regarded

  • Experience supporting trade-based businesses (e.g. electrical, mechanical, or facilities services)
  • Prior experience working in an offshore/remote administrative support environment
  • Familiarity with Archibus client portal
  • Strong time management and multi-tasking abilities

Software Proficiency

  • Job Management: SimPro (essential), Archibus (preferred)
  • Productivity: Microsoft Excel, Word, Outlook, Teams
  • Reporting & Scheduling: Internal job trackers or CRMs

Education

  • Bachelor's degree in Business Administration, Operations, or a related field (preferred)
  • Vocational certifications or diplomas in Office Administration, Customer Service, or Project Coordination also considered

Personal Attributes

  • Organised: Keeps systems updated and manages scheduling accurately
  • Professional Communicator: Maintains clear, timely updates with customers and staff
  • Problem-Solver: Proactively identifies delays, gaps, or inefficiencies
  • Independent: Works well autonomously and takes initiative
  • Team-Focused: Aligns with Australian team and supports broader business goals

Time Zone: Australian Business Hours

Applicant Location: Must be Filipinos living in the Philippines

About Outdesk

At Outdesk, our mission is to bridge the gap between exceptional talent in the Philippines and the dynamic business needs of our clients in Australia. We are committed to delivering bespoke recruitment and comprehensive employment solutions that foster long-term success for both our clients and staff.

Employee Benefits

  • Paid Leave
  • 13th Month Pay
  • SSS
  • Philhealth
  • Pag-Ibig
  • BIR
  • HMO

Job Type: Full-time

Pay: Php30, Php50,000.00 per month

Experience:

  • SimPro: 2 years (Required)
  • supporting trade-based businesses: 2 years (Preferred)

Work Location: Remote

  • Service Coordinator

    2 weeks ago

    Work from Home, Philippines Outdesk Full time ₱70,000 - ₱120,000 per year

    Job BriefWe are seeking a highly organised and proactive Service Coordinator to provide administrative and operational support to our Services Team. This role involves managing technician schedules, liaising with customers, supporting billing and WHS compliance, and ensuring smooth day-to-day service operations. Prior experience with SimPro and supporting...

  • Customer Service

    6 days ago

    Work from Home, Philippines Belakim Fashion Shoope Errands Service Full time ₱216,000 - ₱300,000 per year

    We are looking for a friendly, reliable, and detail-oriented Customer Service Representative to handle client inquiries, coordinate orders, and ensure smooth delivery of pasabuy and errand services. You will serve as the main point of contact for customers, addressing their needs and making sure they receive a seamless and positive experience.Key...

  • Sales & Service Coordinator

    7 days ago

    Work from Home, Philippines The Cleaning Hero Ltd. Full time ₱168,456 - ₱256,774 per year

    We are seeking a motivated and customer-focused Customer Sales & Service Coordinator to join our growing cleaning company. In this role, you will be the first point of contact for customers—helping them identify their cleaning needs, providing tailored service recommendations, generating quotes, and booking appointments. You'll also engage in proactive...

  • Client Services Coordinator

    2 weeks ago

    Work from Home, Philippines DiEn - Streamlined Offshoring Solutions Full time ₱160,000 - ₱200,000 per year

    Client Services Coordinator / Compliance ManagerLocation: Remote/WFHEmployment Type: Part-time (Dayshift required)About the RoleWe are seeking an experienced and highly organised professional to take on the dual role of Client Services Coordinator & Compliance Manager. This is a key position that combines client relationship management, workflow...

  • Client Services Account Coordinator

    1 week ago

    Work from Home, Philippines Move your Business Full time ₱288,000 - ₱624,000 per year

    MOVE Your Business is proud to represent our client, a U.S.-based benefits consulting firm that helps employers design and manage health benefit programs that balance cost efficiency with employee well-being. They use a collaborative, data-driven approach to deliver clarity, improve cash flow, and strengthen employee engagement. With a focus on advisory...

  • Logistics Coordinator

    6 days ago

    Work from Home, Philippines Wakool Transport Full time ₱396,000 - ₱540,000 per year

    Below are some job details:Work Schedule: Monday to Friday 11:00 PM - 8:00 AM Philippine Standard Time (8:00 AM - 5:00 PM Pacific Standard Time) 5-day workweek.Probation: 3 months.Salary: ₱33,000 - ₱45,000 per month.Logistics Coordinator E1 Level - ₱33,000 per monthLogistics Coordinator E2 Level - ₱36,000 per monthLogistics Coordinator E3 Level -...

  • Logistics Coordinator

    6 days ago

    Work from Home, Philippines Wakool Transport Full time ₱396,000 - ₱540,000 per year

    Below are some job details:Work Schedule: Monday to Friday 11:00 PM - 8:00 AM Philippine Standard Time (8:00 AM - 5:00 PM Pacific Standard Time) 5-day workweek.Probation: 3 months.Salary: ₱33,000 - ₱45,000 per month.Logistics Coordinator E1 Level - ₱33,000 per monthLogistics Coordinator E2 Level - ₱36,000 per monthLogistics Coordinator E3 Level -...

  • Operations Dispatcher

    2 weeks ago

    Work from Home, Philippines Vancouver Appliance Service Pros Full time ₱360,000 - ₱480,000 per year

    Join Vancouver's #1 Rated Appliance Repair CompanyAre you a customer service superstar looking for a rewarding career with a growing, established company? Vancouver Appliance Service Pros has been Metro Vancouver's trusted appliance repair leader since 2012, boasting a perfect 5-star Google rating and thousands of satisfied customers. We're looking for an...

  • Production Coordinator

    1 week ago

    Work from Home, Philippines Launch Offshore Full time ₱55,000 - ₱80,000 per year

    To apply, kindly fill out this link: https://job-About Offshore Launch:Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.Why Join...

  • Schedule Coordinator

    7 days ago

    Work from Home, Philippines WeGrow VA LLC Full time ₱36,000 - ₱40,000 per year

    Department: Operations / Project ManagementReports To: Scheduling Manager or Director of OperationsStatus: Full-TimePosition SummaryThe Schedule Coordinator is responsible for organizing, managing, and maintaining project schedules to ensure smooth operations and timely project completion. This position serves as a key communication hub between departments,...