Finance Tower Manager – Accounts Receivable

About Jardine Service Centre Philippines (JSC)

Jardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office support to the business units of Jardine Group by administrating transactional and rule-based activities. We aim to deliver world-class services to our internal customers in a cost-efficient manner via process harmonization, application of state-of-the-art technologies, automation, and process simplification.

As part of our Jardine Service Centre services, we are looking at establishing application support teams for a number of our target systems such as Microsoft Dynamics D365, Tagetik, ServiceNow, Workday, Peoplesoft, Salesforce and Mulesoft. Our aim is to provide better support, enhancements and to take advantage of the SaaS product roadmaps and upgrades.

About The Role

We are seeking an experienced Tower Manager of Accounts Receivable (AR/OTC) to join the newly established Global Business Services (GBS) centre in Manila, to develop overall GBS strategy in finance function, build up the operation capability, lead and oversee GBS related initiatives from ideation to service delivery. You will play a key role in the Jardines transformation program that encompasses a broad global scope and change mandate. By working closely together with the GBS transformation and leadership team, Group and BU Finance Directors, you will have access to a diverse portfolio of businesses and industries, as well as the senior management team of a large conglomerate.

The Tower Manager has management responsibility for the OTC organization and accountability, assuring that all operating and financial objectives are achieved. The Tower Manager is accountable for ensuring compliance with all relevant legislation and company policies and procedures.

As Tower Manager, the position oversees the design, development, and execution of standard global processes across the enterprise, as well as the daily performance of the OTC operations. The position provides overall stewardship, in collaboration with key stakeholders, to assure that quality, operating, financial, and customer satisfaction objectives are achieved. The position evaluates, recommends, prioritizes, and oversees the deployment of relevant enabling technology. This will include identification of emerging software tools, feasibility evaluation (economic and operational) and coordination of deployment.

The successful candidate should be a respected leader, with a quantifiable history of success in delivering results within a large complex organization. The candidate will have strong business acumen, and the ability to quickly assess an unfamiliar environment and develop solutions that support the business strategy, critical objectives, and cultural norms. This role requires a player/coach mentality, capable of thinking strategically as well as rolling up one's sleeves and getting into the work.

RESPONSIBILITIES:

• Define and implement the global Order-to-Cash process roadmap to deliver targeted business benefits and ease of process use for the end-users. Key sub-process components include credit management, invoice management/billing, collections, deduction management, cash application, exceptions, reporting and analytics.
• Collaborate with process stakeholders and peer process owners to ensure effective and efficient process operations as well as the identification and leverage of cross-process synergies.
• Ensure compliance with internal finance policies and statutory regulations.
• Coach and lead a team of people in a hybrid work environment.
• Define and implement KPIs and performance measures associated with the Order-to-Cash process. Lead benchmarking activities and continuous assessment of global process performance measures, driving measurable improvements in the process over time, including acceleration of DSO.
• Ensures internal control compliance of the OTC function, including identifying and managing fraud risks, ensuring segregation of duties, facilitating audits, and reviewing the occurrence of non-standardized processes and activities.
• Accountable to drive global transactional process standardization through the implementation of best practices, systems, and policies.
• Collaborate with IT on system implementation / enhancement initiatives to the extent impacting Order-to-Cash process and deployment of other enabling technologies such as metrics dashboard.
• Lead and contribute to the development and execution of leading practice and continuous improvement strategies. Stay abreast of the latest developments, best practices, and trends in assigned process workflows.
• Develop and maintain KPIs that can be used to manage service levels and demonstrate the effectiveness of the processes under management.
• Manage the performance of OTC operation team by developing accountabilities, establishing performance objectives, providing career counselling, feedback, and guidance, and ensuring that all policies are understood and adhered to.
• Oversee resource allocation for the organization; organizing people and work in the manner that best supports high-quality customer service and low-cost mission.
• Build a culture of high performance, healthy collaboration, and rapid development by setting high expectations for staff, providing opportunities for development, personally providing feedback and coaching to teammates, and recognition/reward for high performance.

QUALIFICATIONS:

• Bachelor´s Degree in Accounting, Finance, Business Administration, or another related field
• At least 5 years of experience in a related finance, Order to Cash leadership role.
• Experience working with a Shared Services or Hospitality environment is a must.
• Experience in leading a transformational program or enterprise-wide change initiatives.
• Experience working for a multinational organization and collaborating with colleagues internationally.
• Understanding of experience with complex accounting, internal controls, financial systems, and processes
• Direct experience with annual audits from a public company perspective
• Knowledge of accounting standards experience with controls – including testing and compliance reporting.
• Motivated individual who works well with others and thinks clearly under pressure.
• Prior experience in leading system and process changes
• Exceptional ability to problem-solve individually or in a group setting.
• Ability to shift priorities quickly, while maintaining organization and control
• ERP systems experience
• Excellent verbal, written and people skills. Ability to work and communicate with various levels within the organization, including members of the senior leadership team.
• Strong negotiating and leadership skills with the ability to lead from the front in meeting levels of performance.
• Ability to travel 10-20% (domestic and international)
• Proficient in English.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

At JSC, you can play a role in our business success. We understand that key to our success is our people, which is our foundation and priority. We invest in our people to ensure we have the right talent with the leadership and strategic skills the company needs for the future.

We are an equal opportunity employer and do not discriminate on the grounds of sex, race, disability, family status or any other factors.

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