Customer Service Team Lead

OverviewWe are a leading online gaming company dedicated to providing a safe and enjoyable gaming experience. Our mission is to innovate and enhance the gaming landscape while ensuring compliance with regulations and promoting responsible gaming.About the RoleThe KYC Team Lead will oversee the Know Your Customer (KYC) processes, ensuring that all customer...

Job Title: Customer Service Supervisor">Job Summary:">">This is a challenging opportunity for an experienced leader to oversee customer service operations, ensuring exceptional customer experience and efficient team performance.">">About the Role:">As a Customer Service Supervisor, you will be responsible for managing a team of front-line and back-office...

We are seeking a seasoned leader to helm our Customer Service team. As an intermediate management position, this role is responsible for providing full direction and guidance to a high-performing team.Job Description:The ideal candidate will have exceptional leadership skills, with the ability to evaluate and manage performance, ensuring each team meets...

Job TitleThe Service Sr. Supervisor is a leadership role that requires strong interpersonal skills, strategic thinking, and operational expertise.Key Responsibilities:Lead a team of customer service professionals to deliver exceptional client experiences and drive business growth.Develop leaders through guidance and mentorship, focusing on succession...

SummaryHandles the efficient and timely procurement of trade and non-trade goods and services to support business needs. Works closely with Credit & Collection to address billing issues, release blocked sales orders, and complete required documents for smooth payment processing.Responsibilities· Process and review Purchase Orders (POs) from Department...

About this roleThis is a challenging position that requires strong leadership skills to drive agent performance and ensure service excellence.Key responsibilities:Manage and support a team of customer service agents by providing daily guidance, motivation, and accountability to ensure individual and team success.Provide real-time coaching to ensure agents...

Start Date:August 18Work Setup: 100%Onsite (BGC Taguig)Requirements:Minimum experience of 4 years with customer service in the BPO/BPM industryBachelors degree in any course or equivalent experienceA minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS.Willingness to work in rotational shiftsAmenable...

Company DescriptionBCS Technology International (BCS) is a leading global IT professional services organization specializing in emerging technologies such as blockchain, digital, cloud, big data, AI, predictive analytics, and machine learning. For over 17 years, BCS consultants have successfully delivered end-to-end solutions for clients in the travel and...

Position PurposeTo monitor and guide the customer service team in parcels, T&C and Manila. Customer service activities including but not limited to staff supervision, training, Perth and Manila liaison.Position RequirementsCreate plans in consultation with operations to ensure sustainable solutions in placeTrain new staff in all aspects of customer service...

Essential dutiesCustomer Service• Support team to ensure swift resolution to customer issues.• Establish and maintain a strong relationship with Client and all customers across multiple levels of their business.• Ensure CIF's are current, regularly reviewed and uploaded into PaT• Complete understanding of your clients SOP's• Ensure emails are...