Service Desk Team Lead

Roles and ResponsibilitiesProvide technical expertise to the help desk teamAct as technical liaison between help desk and IM support groupsMaintain technical skill continuity and consistency of help desk staffEnsure continuous improvement of services provided by the help deskProvide telephone support to customer end usersProvide Problem Management System...

Role: L1 Service Desk Analyst Work Location: Science Hub Tower or One World Tower, McKinley Hill, Taguig City (Few blocks away from Venice Grand Canal Mall) Work Schedule: Candidate must be amenable to work in a shifting schedule. Work Set Up: This 100% onsite/office reporting. Job Qualifications: • Relevant Service Desk Experience is an advantage. •...

Company DescriptionAnnex Digital, Inc. (ADI) is a leading partner for Technology Solutions, specializing in ICT and automation systems primarily for government clients. With 20 years of experience, ADI provides up-to-date, user-friendly, value-for-money system integration solutions. The company has long-term distributorship agreements with top manufacturers...

The IT Service Desk Team Lead is responsible for overseeing the daily operations of the service desk team to ensure efficient and effective IT support delivery. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring high levels of customer satisfaction.Key Responsibilities:Supervise and lead the service desk...

About the job: Senior Operations Manager—Service Desk (Taguig) | Onsite Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually Requirements:4 to 5 years as an operations manager with experience in handling help desk/service desk operations6 years minimum BPO/BPM...

Position SummaryRole ResponsibilitiesDaily oversight of Acadia service desk operations (24x5 team with regional team leads) Identification, design and delivery of service desk operational improvements Hiring, training & ongoing development of service desk staff Incident management and service recovery Basic project management Experience and...

Key Responsibilities:Serve as the first point of contact for users seeking technical assistance via phone, email, or chat.Log and track all incoming requests and incidents in the ticketing system, ensuring accurate documentation.Diagnose and resolve hardware and software issues, including operating systems, applications, and network connectivity.Escalate...

Qualifications 2-3 years of Service Desk experience must be supporting the Internal company needs Must have either L1 or L2 Support experience Above average English communication skills both verbal or written Open for hybrid set-up and mid shift schedule (3pm-12mn) in BGC Taguig. Responsibilities Working as part of the internal IT department,...

We're Hiring: Service Desk Analyst We are seeking a skilled and customer-focused Service Desk Analyst to provide exceptional technical support and resolve IT issues for our organization. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and experience in troubleshooting various technical systems to ensure smooth...

We are seeking a motivated and experienced Service Desk / IT Help Desk to join our dynamic team. This is a full-time position based in Taguig City, Metro Manila.Service Desk Analyst,- will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.What you'll be...