Service Desk Team Lead

4 days ago

Taguig, National Capital Region, Philippines BCS Technology International Pty Ltd Full time ₱900,000 - ₱1,200,000 per year

Company Description

BCS Technology International (BCS) is a leading global IT professional services organization specializing in emerging technologies such as blockchain, digital, cloud, big data, AI, predictive analytics, and machine learning. For over 17 years, BCS consultants have successfully delivered end-to-end solutions for clients in the travel and aviation industry. The company's operations have since expanded to serve high-profile clients in banking and finance, healthcare, education, media, and government industries.

Role Description

This is a full-time, on-site role based in Taguig for a Service Desk Team Lead. The Service Desk Team Lead will oversee daily service desk operations, provide technical support, supervise help desk staff, and ensure customer service excellence. Responsibilities include managing service desk tickets, troubleshooting technical issues, and maintaining service level agreements.

Qualifications

  • Technical Support and Service Desk skills
  • Help Desk Support and Customer Service expertise
  • Strong Communication skills
  • Proven leadership abilities and team management experience
  • Ability to work on-site in Taguig
  • Relevant certifications or training in IT support are a plus
  • Experience in IT service management is beneficial
  • Bachelor's degree in IT, Computer Science, or a related field

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