Customer Service Team Lead

10 hours ago

Taguig, National Capital Region, Philippines Playmate Leisure Solutions Corp. Full time
Overview

We are a leading online gaming company dedicated to providing a safe and enjoyable gaming experience. Our mission is to innovate and enhance the gaming landscape while ensuring compliance with regulations and promoting responsible gaming.

About the Role

The KYC Team Lead will oversee the Know Your Customer (KYC) processes, ensuring that all customer verification procedures are followed accurately and efficiently. This role is crucial in maintaining the integrity of our gaming platform and protecting our customers.

Responsibilities
  • Lead the KYC team in executing customer verification processes.
  • Develop and implement KYC policies and procedures.
  • Monitor and report on KYC compliance metrics.
  • Collaborate with other departments to enhance customer experience.
  • Provide training and support to team members.
Qualifications
  • Bachelor's degree in a relevant field.
  • Minimum of 2 years of experience in KYC or compliance roles.
Required Skills
  • Strong understanding of KYC regulations and best practices.
  • Excellent analytical and problem-solving skills.
  • Ability to lead and motivate a team.
  • Effective communication skills, both written and verbal.
Equal Opportunity Statement

We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

Job Details
  • Seniority level – Mid-Senior level
  • Employment type – Full-time
  • Job function – Customer Service
  • Industries – Entertainment Providers

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