Customer Service Team Lead

OverviewWe are a leading online gaming company dedicated to providing a safe and enjoyable gaming experience. Our mission is to innovate and enhance the gaming landscape while ensuring compliance with regulations and promoting responsible gaming.About the RoleThe KYC Team Lead will oversee the Know Your Customer (KYC) processes, ensuring that all customer...

Job Title: Customer Service Supervisor">Job Summary:">">This is a challenging opportunity for an experienced leader to oversee customer service operations, ensuring exceptional customer experience and efficient team performance.">">About the Role:">As a Customer Service Supervisor, you will be responsible for managing a team of front-line and back-office...

About this roleThis is a challenging position that requires strong leadership skills to drive agent performance and ensure service excellence.Key responsibilities:Manage and support a team of customer service agents by providing daily guidance, motivation, and accountability to ensure individual and team success.Provide real-time coaching to ensure agents...

Start Date:August 18Work Setup: 100%Onsite (BGC Taguig)Requirements:Minimum experience of 4 years with customer service in the BPO/BPM industryBachelors degree in any course or equivalent experienceA minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF AGENTS DOING VOICE OR INBOUND CALLS.Willingness to work in rotational shiftsAmenable...

Job TitleThis is a leadership role responsible for managing a team of customer service associates. The incumbent will be expected to lead by example, motivate and coach the team to achieve set targets.ResponsibilitiesLead a team of 12-20 customer service associates and motivate them to achieve the team's Service Level Agreements (SLA).Consistently achieve...

Operations Supervisor Travel/Airline (Taguig) | OnsiteLocation: McKinley West, TaguigWork Setup: OnsiteShift Schedule: Night ShiftStart Date: ASAPRole Overview:We are seeking an experienced Operations Supervisor to lead a team of customer service agents in a dynamic travel and airline contact center environment. The ideal candidate will have a passion for...

Job Summary:The Customer Service Delivery Lead is a vital position that focuses on providing exceptional customer service. The role requires overseeing various functions to ensure the delivery of superior services to end-users, guaranteeing that service delivery and support processes are efficient and effective.To achieve this, the Customer Service Delivery...

Work setup: Onsite in BGC, TaguigShift Schedule: Shifting schedules (24x7)What We Seek:• Bachelor's Graduate• 3 years of experience as a Team Lead in BPO handling voice agents, supporting fraud operations in a financial account.• 4+ years total BPO experience in customer service and fraud-financial background• Can start immediatelyBenefits:• HMO...

TASQ is seeking a call center trainer, preferably with experience in financial accounts, for a position in Taguig. Candidates should be prepared for a phone pre-screening; subsequent interviews will be conducted either in person or virtually. **Benefits:** - HMO coverage for the employee and two dependents starting on Day 1 - Quarterly performance...

Job Title:Outbound Sales Performance CoachWe are seeking a seasoned sales leader to drive revenue growth by managing and growing a high-performing outbound sales team focused on appointment setting and lead generation for U.S.-based telecommunications providers.The ideal candidate will have proven experience in outbound sales leadership, strong analytical...