Customer Service Team Lead

1 day ago

Taguig, National Capital Region, Philippines beBeeLeader Full time ₱1,305,000 - ₱2,190,000
Job Title

The Service Sr. Supervisor is a leadership role that requires strong interpersonal skills, strategic thinking, and operational expertise.

Key Responsibilities:
  • Lead a team of customer service professionals to deliver exceptional client experiences and drive business growth.
  • Develop leaders through guidance and mentorship, focusing on succession planning and talent development.
  • Evaluate team performance and make recommendations for staffing, promotions, and terminations.
  • Create and execute action plans with clear timelines and attention to detail.
  • Drive organizational change through innovation and process improvement, eliminating friction points for the team.
  • Achieve team performance excellence, ensuring high quality and high volume productivity.
  • Recruit, hire, and build a team of highly productive candidates through coaching, collaboration, and motivation.
  • Fulfill client needs while providing an exceptional client experience, measured by specific metrics.
Requirements:
  • 2-5 years of relevant experience in Customer Service.
  • Proficient project management skills.
  • Effective written and verbal communication.
  • Influencing and relationship management skills.
  • Proficient with Microsoft Office.

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