Customer Service Team Lead

3 days ago

Taguig, National Capital Region, Philippines beBeeSupervisor Full time
Job Title: Customer Service Supervisor">

Job Summary:

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  • This is a challenging opportunity for an experienced leader to oversee customer service operations, ensuring exceptional customer experience and efficient team performance.">
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About the Role:

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As a Customer Service Supervisor, you will be responsible for managing a team of front-line and back-office staff, providing high-quality customer service, and supervising representatives. You will also collaborate with various stakeholders, including sales, supplier teams, finance, and other support functions, to achieve business objectives.

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Key Responsibilities:

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  • Manage a team of customer service representatives, providing coaching, conducting performance evaluations, and taking corrective actions as necessary.">
  • Develop and implement policies, procedures, and processes to ensure the customer service team operates efficiently.">
  • Collaborate with stakeholders to achieve business objectives and improve program performance.">
  • Participate in company/employee engagement activities.">
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Qualifications:

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To be successful in this role, you should have:

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  • At least 2 years of experience in leading both entry and mid-level individual contributors, preferably from front-line and back-office teams.">
  • Intermediate/Practical application of tools such as SFDC, Interactive Desktop, ICBM, Verint.">
  • Strong leadership skills, with a proven record of strong leadership (internal & external).">
  • Excellent communication and interpersonal skills.">
  • Bachelor's degree or equivalent work experience.">
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What We Offer:

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We offer a competitive salary, benefits package, and opportunities for professional growth and development. Our company values diversity of thought, experience, and background, and we celebrate the power of our differences to create better solutions for our customers.

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Seniority Level:

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Director

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Employment Type:

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Full-time

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Job Function:

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Other

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Industries:

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Hospitals and Health Care, Transportation, Logistics, Supply Chain and Storage, Medical Equipment Manufacturing

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