Customer Service for Healthcare Account

6 days ago

Iloilo City, Western Visayas, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

About the role

Join the customer service team in Iloilo Western Visayas. In this full-time role, you will be responsible for providing excellent customer service to our healthcare clients, handling inbound calls and inquiries with empathy and efficiency. Your work will be crucial in maintaining strong relationships with our customers and driving their satisfaction.

What you'll be doing

  1. Answering and responding to inbound customer calls and inquiries related to our healthcare products and services
  2. Resolving customer issues and complaints with a focus on delivering exceptional customer experiences
  3. Maintaining detailed and accurate records of all customer interactions
  4. Escalating complex queries to senior team members as needed
  5. Identifying opportunities to improve customer service processes and systems
  6. Adhering to all company policies, procedures and quality standards

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to empathise and build rapport with customers
  2. Strong problem-solving and critical thinking skills to effectively handle customer inquiries and complaints
  3. Proficient in using computer systems and customer relationship management (CRM) software
  4. A positive, helpful attitude and a genuine desire to deliver outstanding customer service
  5. High school diploma or equivalent

Apply now to join our team and take the next step in your customer service career

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