Customer Service Healthcare Account

2 weeks ago

LapuLapu City, Central Visayas, Philippines CPI Management Services Full time ₱250,000 - ₱500,000 per year

About the role

Join the dynamic team of CPI Management Services' as a Customer Service Healthcare Account. This full-time position is located in Lapu-Lapu City, Cebu, offering an exciting opportunity to provide exceptional customer service in the call centre and customer service industry.

What you'll be doing

  • Handling incoming calls and inquiries from customers in a professional and courteous manner
  • Responding to customer questions and concerns in a timely and efficient way
  • Troubleshooting issues and providing effective solutions to address customer needs
  • Maintaining accurate records and documentation of customer interactions
  • Collaborating with team members to ensure seamless customer service delivery
  • Adhering to company policies, procedures, and quality standards

What we're looking for

  • Strong communication and interpersonal skills, with the ability to effectively interact with customers
  • Excellent problem-solving and critical thinking skills to handle customer inquiries and resolve issues
  • Proficiency in using computer systems and customer relationship management (CRM) tools
  • Proven experience in a customer service or call centre environment, preferably in the healthcare industry
  • Ability to work in a fast-paced, dynamic environment and adapt to changing customer needs
  • Strong attention to detail and a commitment to providing high-quality customer service

What we offer

At CPI Management Services', we believe in creating a supportive and rewarding work environment for our employees. We offer competitive compensation, opportunities for career development, and a range of benefits to ensure your well-being and work-life balance.

About us

CPI Management Services' is a leading provider of customer service solutions in the healthcare industry. With a focus on delivering exceptional service and tailored solutions, we have established a reputation for excellence and innovation. Join our team and be a part of our continued success.

Apply now and take the first step towards an exciting career with CPI Management Services'

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