Customer Service Representative

6 days ago

Iloilo City, Western Visayas, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

About the role

Talent Outsourcing Channel Solutions' is seeking a talented and passionate Customer Service Representative to join our team. In this fulltime, on-site role in Iloilo City Iloilo, you will be responsible for providing exceptional customer service to our healthcare account clients. Your primary focus will be handling inbound customer inquiries and resolving any issues or concerns in a timely and efficient manner.

What you'll be doing

  1. Responding to customer inquiries via phone, email, and chat in a professional and courteous manner
  2. Providing accurate information and resolving customer issues efficiently
  3. Documenting interactions and updating customer records as needed
  4. Identifying opportunities to improve customer experience and providing feedback to the team
  5. Adhering to all company policies, procedures, and quality standards
  6. Collaborating with cross-functional teams to ensure seamless service delivery

What we're looking for

  1. Previous experience, atleast 3 mos. experience in a customer service or call centre role, preferably in the healthcare industry
  2. Strong communication and interpersonal skills with the ability to empathise and build rapport with customers
  3. Excellent problem-solving and critical thinking skills to effectively handle complex customer inquiries
  4. Proficient in using computer systems and software, with the ability to quickly learn new applications
  5. Ability to work in a fast-paced, high-volume environment and manage multiple tasks simultaneously
  6. Fluency in English and the local language

What we offer

At Talent Outsourcing Channel Solutions', we are committed to creating an environment where our employees can thrive. We offer competitive compensation, opportunities for career growth, and a range of benefits to support your overall wellbeing. Join our team and be a part of a dynamic and supportive organisation that values its people.

About us

Talent Outsourcing Channel Solutions' is a leading provider of innovative outsourcing solutions. We specialise in delivering high-quality customer service, contact centre, and business process outsourcing services to a diverse range of industries. With a strong focus on customer satisfaction, we are dedicated to empowering our clients and their customers through exceptional service and innovative technology.

Apply now and be a part of our exciting journey

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