Customer Service Representative

1 day ago

Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱150,000 - ₱250,000 per year

PECIFIC DUTIES AND RESPONSIBILITIES

The following are the specific duties and responsibilities of the Customer Service Representative.

  • Answering calls and responding to customer complaints.
  • Accessing customer accounts and policy schedules.
  • Providing customers with detailed information about policies and products.
  • Recommending available products.
  • Adhere to provided scripts and FAQ responses.
  • Learning and understanding company insurance products.
  • Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
  • Typing up complaint reports.
  • Managing the customer complaint database.

REQUIREMENTS

  • Excellent communicator, both oral and written
  • Strong problem solving and communication skills
  • Strong analytical skills to investigate and resolve customer issues
  • Able to multitask efficiently under time pressure
  • Previous experience in managing customer focused teams
  • Proven experience in managing a service and support focused team culture

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