Customer Service Representative
11 hours ago
PECIFIC DUTIES AND RESPONSIBILITIES
The following are the specific duties and responsibilities of the Customer Service Representative.
- Answering calls and responding to customer complaints.
- Accessing customer accounts and policy schedules.
- Providing customers with detailed information about policies and products.
- Recommending available products.
- Adhere to provided scripts and FAQ responses.
- Learning and understanding company insurance products.
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
- Typing up complaint reports.
- Managing the customer complaint database.
REQUIREMENTS
- Excellent communicator, both oral and written
- Strong problem solving and communication skills
- Strong analytical skills to investigate and resolve customer issues
- Able to multitask efficiently under time pressure
- Previous experience in managing customer focused teams
- Proven experience in managing a service and support focused team culture
-
Customer Service Representative
2 weeks ago
Iloilo City, Western Visayas, Philippines Sagility Full timeCompany DescriptionSagility is a tech-enabled healthcare business process management company that supports US payers, providers, and their partners to deliver best-in-class operations, enhance member and provider experience, improve care quality, and promote health equity. We use a holistic consulting approach to address healthcare payer and provider pain...
-
Customer Service Representative
2 weeks ago
Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱150,000 - ₱300,000 per yearJob PurposeCustomer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver one-on-one customer service support to customers all over the...
-
Customer Service Representative
10 hours ago
Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱150,000 - ₱250,000 per yearJob PurposeCustomer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver one-on-one customer service support to customers all over the...
-
Customer Service Representative
2 days ago
Iloilo City, Western Visayas, Philippines XtendOps Full time ₱150,000 - ₱250,000 per yearCustomer Service Representative (BPO Setup)Job Summary:We are looking for a dedicated and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be responsible for providing outstanding service and support to customers through various communication channels, ensuring that inquiries are handled efficiently, accurately,...
-
Customer Service Representative
2 days ago
Iloilo City, Western Visayas, Philippines XtendOps Full time ₱240,000 - ₱420,000 per yearCustomer Service Representative (BPO Setup)Job Summary:We are looking for a dedicated and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be responsible for providing outstanding service and support to customers through various communication channels, ensuring that inquiries are handled efficiently, accurately,...
-
Customer Service Representatives
6 days ago
Iloilo City, Western Visayas, Philippines TalentSync Training and Development Full timeWe areseeking highly motivated and customer-oriented individuals to join our dynamic team as Customer Service Representatives (Retail Account) in our Iloilo City office. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients, handling various non-voice account-related inquiries and tasks.What...
-
Customer Service Representative
10 hours ago
Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time ₱180,000 - ₱360,000 per yearPECIFIC DUTIES AND RESPONSIBILITIES The following are the specific duties and responsibilities of the Customer Service Representative. Answering calls and responding to customer complaints. Accessing customer accounts and policy schedules. Providing customers with detailed information about policies and products. Recommending available products. Adhere...
-
Customer Service Representative
10 hours ago
Iloilo City, Western Visayas, Philippines FTO Full time ₱150,000 - ₱250,000 per yearPecific Duties And ResponsibilitiesThe following are the specific duties and responsibilities of theCustomer Service Representative.Answering calls and responding to customer complaints.Accessing customer accounts and policy schedules.Providing customers with detailed information about policies and products.Recommending available products.Adhere to provided...
-
Customer Service Representative
2 weeks ago
Iloilo City, Western Visayas, Philippines Caring-One Iloilo Call Center Services Full time ₱200,000 - ₱400,000 per yearAbout the role We are seeking a passionate and customer-focused Customer Service Representative to join our dynamic team at Caring-One Iloilo Call Center Services. This full-time role is based in Iloilo, Western Visayas and involves providing exceptional customer service and support to our valued clients.What you'll be doingHandling inbound and outbound...
-
Customer Service Representative
2 weeks ago
Iloilo City, Western Visayas, Philippines IGT Alabang Full time ₱120,000 - ₱180,000 per yearJoin the Customer Service team at IGT Technologies Philippines, Inc. as a Travel Account-Customer Service Representative. In this full-time role based in Pavia Iloilo, you will be responsible for providing exceptional customer service to clients in the travel industry. Your role is crucial in ensuring a positive experience for our customers and contributing...
