Current jobs related to Customer Retention Supervisor - Makati City, National Capital Region - AXA

  • Customer Retention Leader

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeRetention Full time ₱1,800,000 - ₱2,500,000

    Customer Retention LeaderWe are seeking a Customer Retention Leader to join our team. As a key member of our organization, you will be responsible for leading a team to deliver exceptional customer retention results and implement strategic retention initiatives.In this role, you will have the opportunity to work with cross-functional teams to align retention...

  • Senior Customer Retention Strategist

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeePortfolio Full time ₱1,000,000 - ₱1,500,000

    As a Portfolio Manager, you will be responsible for overseeing customer retention and premium renewal strategies across all channels. This entails designing initiatives to boost engagement and payment rates, thereby ensuring long-term customer value.Key Responsibilities:Oversight of customer retention and premium renewal strategiesDevelopment of programs and...

  • Senior Customer Retention Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,300,000

    B2B Customer Success Manager PositionWe are seeking a results-driven customer success manager to oversee the management of customer relationships at scale, handling a high volume of cases through Salesforce. The ideal candidate excels at driving customer retention and maximizing client value, ensuring a seamless experience across every interaction.Key...

  • Customer Retention Strategist

    2 weeks ago

    Caloocan City, National Capital Region, Philippines beBeeRetention Full time ₱200,000 - ₱400,000

    Job DescriptionWe are seeking a seasoned retention expert to design and implement strategic email, SMS, and automated journeys that drive customer engagement and repeat purchases.The ideal candidate will have a proven track record of scaling lifecycle marketing programs for e-commerce businesses and a deep understanding of customer retention strategies.Key...

  • Customer Lifecycle Supervisor

    14 hours ago

    Makati City, National Capital Region, Philippines Allianz-PNB Life Incorporated Full time ₱1,500,000 - ₱2,500,000 per year

    Purpose of the RoleAs a Customer Lifecycle Supervisor, you will be responsible for overseeing and optimizing the customer lifecycle from acquisition through retention and loyalty. This involves creation of campaigns and implementing lifecycle marketing strategies to improve Customer Lifetime Value (CLV). You are expected to possess a strong ability to...

  • Customer Retention Specialist

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeRetention Full time ₱220,000 - ₱350,000

    Job Title: Customer Retention SpecialistThis is an entry-level position in sales and customer service. The role involves implementing strategies to boost customer loyalty, reduce attrition rates, and proactively reach out to unassigned customers to assess their satisfaction.Key Responsibilities:Closing Deals: Nurture and convert leads assigned by the team...

  • Customer Retention Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeRetention Full time $21,600 - $27,720

    CRM ManagerWe are seeking a talented and detail-driven CRM professional to join our team in shaping player engagement through strategic retention campaigns, personalized communications, and loyalty initiatives.This role plays a key part in driving player satisfaction and retention by developing and executing pre-launch and post-launch CRM strategies.The...

  • Effective Customer Retention Specialist

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeStrategic Full time $90,000 - $120,000

    Drive Customer Success as a Strategic Business Partner">We're seeking a seasoned professional to excel as a Customer Success Manager. This pivotal role plays a key part in enhancing customer retention through the creation of intuitive user experiences and effective churn reduction strategies. The ideal candidate will collaborate across departments to...

  • Customer Retention Specialist

    2 weeks ago

    Quezon City, National Capital Region, Philippines beBeeRetention Full time ₱3,500,000 - ₱5,000,000

    We are seeking a results-driven Customer Retention Specialist to join our Client Solutions Division. This role is crucial in driving growth by enabling both B2B and B2C customers to achieve success using our services and products.Job DescriptionThe primary objective of this position is to reduce customer churn and improve the overall customer journey. You...

  • Retention Specialist

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Emapta Global Full time ₱35,000 - ₱550,000 per year

    Your Daily Tasks:Retain canceling customers and win back lapsed customersServe as a key member of the retention team and meet retention targetsBuild empathy-driven, rapport-rich conversations to encourage customer loyaltyProvide inbound and outbound customer support via email, phone, and live chatResolve a wide range of customer issues, from assigning...

Customer Retention Supervisor

3 weeks ago

Makati City, National Capital Region, Philippines AXA Full time ₱500,000 - ₱1,000,000 per year
  • MAKATI CITY, PH, 9999
  • Others
  • 250004YN
Job Description

Responsible for leading and developing a team of CRS's to drive customer advocacy while meeting productivity and service level requirements. Achieves this by being available, reliable and attentive for their CRS's and customers.

Priorities and Leadership:

  • Role model of AXA values and core attitudes
  • Be Available, Reliable and Attentive to CRSs and customers
  • Integrate and drive Customer Retention's best practices into daily work practices.

o Customer Advocacy: support agents with escalations call-backs, complaints, ICF etc.

o Employee development, retention & engagement.

o Productivity improvement.

  • Develop and maintain strong working relationships with Management Team, peers, relevant support groups and internal partners.

CRS support and development:

  • Coaching preparation including call listening, review performance data daily, review customer feedback, etc

  • Coaching

  • Performance reviews
  • Ad hoc feedback / support
  • Team huddle
  • Team meeting
  • Side-by-side monitoring

  • Performance analysis

  • Training/ Onboarding sessions

  • Call listening / review

  • Call escalations

  • Call-backs and follow-ups

  • Monthly/ Daily Report submissions

  • Customer process improvement / customer insights development

  • Develop weekly KPI improvement goal / plan for the team

  • Ensure addresses root cause and includes actions

  • College graduate

  • Any 4-year course; preferably a Business Degree or related course
  • Minimum of 4-year experience in Life Insurance Industry, Customer Service, Financial or related field
  • Has experience using multiple/non-traditional channels in customer servicing (outbound call outs, chat, etc.)
  • Passionate for Customer Focus
  • Excellent Leadership and interpersonal skills/ effective communicator.
  • Preferably knowledgeable in Life Insurance and VUL products and processes

Please visit for more information.

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.

Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.

AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.

AXA now offers a complete range of products for all its customers' insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.

AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.

AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.

The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.