Customer Retention Specialist

3 days ago

Makati City, National Capital Region, Philippines AXA Full time ₱500,000 - ₱1,000,000 per year
  • MAKATI CITY, PH, 9999
  • Others
  • 250004YG
Job Description

The role will be responsible for:

  • Initiates outbound callout to customers requesting for Full/Partial withdrawals
  • Attends to customer's queries during outbound calls
  • Provides alternative solutions to customers instead of surrendering their policies
  • Assisting policy owners with after-sales requests, if necessary
  • Inform clients on TAT, processes, compliance documents, and pending requirements, if applicable
  • College graduate
  • Any 4-year course; preferably a Business Degree or related course
  • Minimum of 2-year experience in a Life Insurance Industry, Customer Service, Financial or related field
  • Has experience using multiple/non-traditional channels in customer servicing (outbound call outs, chat, etc.)
  • Passionate for Customer Focus
  • Excellent interpersonal and negotiating skills/ effective communicator.
  • Preferably knowledgeable in Life Insurance and VUL products and processes

Please visit for more information.

A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.

Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.

AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.

AXA now offers a complete range of products for all its customers' insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.

AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.

AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.

The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.

  • Customer Retention Specialist

    2 hours ago

    Quezon City, National Capital Region, Philippines beBeeRetention Full time ₱220,000 - ₱350,000

    Job Title: Customer Retention SpecialistThis is an entry-level position in sales and customer service. The role involves implementing strategies to boost customer loyalty, reduce attrition rates, and proactively reach out to unassigned customers to assess their satisfaction.Key Responsibilities:Closing Deals: Nurture and convert leads assigned by the team...

  • Retention Specialist

    3 days ago

    Makati City, National Capital Region, Philippines EMAPTA Full time ₱400,000 - ₱800,000 per year

    Qualifications:Minimum 3 years of customer retention experienceProven stability in employment historyExperience in outbound win-back campaigns is a plusStrong background in email, chat, and phone-based customer supportWilling to work mid-shift and shifting schedulesCustomer Service SkillsExceptional customer service and retention/sales skills, with a passion...

  • Client Retention Specialist

    6 days ago

    Makati City, National Capital Region, Philippines beBeeClientRetention Full time ₱18,000

    About the RoleAs a Client Retention Specialist, you will provide direct support to clients to ensure smooth and efficient account servicing operations.Your responsibilities will include handling client inquiries and concerns, engaging with clients to promote membership retention and renewals, and coordinating with internal teams to deliver a seamless client...

  • Customer Retention Supervisor

    3 days ago

    Makati City, National Capital Region, Philippines AXA Full time ₱500,000 - ₱1,000,000 per year

    MAKATI CITY, PH, 9999Others250004YNJob DescriptionResponsible for leading and developing a team of CRS's to drive customer advocacy while meeting productivity and service level requirements. Achieves this by being available, reliable and attentive for their CRS's and customers.Priorities and Leadership:Role model of AXA values and core attitudesBe Available,...

  • Chief Customer Retention Officer

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeRetention Full time ₱80,000 - ₱120,000

    Job Summary:We are seeking a Customer Success Manager to join our team. The ideal candidate will have experience in customer success, account management, or sales and possess strong analytical skills, problem-solving skills, and excellent communication skills.Key Responsibilities:Analyze customer data to identify trends and predict potential churn.Develop...

  • Retentions Team Leader

    3 days ago

    Makati City, National Capital Region, Philippines EMAPTA Full time ₱40,000 - ₱45,000 per year

    Retentions Team Leader | Onsite | Makati | Day Shift | Day 1 HMOLead with Purpose, Retain with ImpactHere's your chance to enjoy a global career without sacrificing your personal time. Lead retention strategies in a supportive environment that values balance, allowing you to excel at work while still having the freedom to focus on what matters most after...

  • Business Retention Officer

    3 days ago

    Makati City, National Capital Region, Philippines PhilCare Full time $40,000 - $80,000 per year

    Company DescriptionEstablished in 1982, PhilCare is one of the pioneering Health Maintenance Organization (HMO) companies in the country. PhilCare's vision is to allow Filipinos to enjoy a better quality of life by providing access to world-class health services. As a recognized leader in the Philippine HMO industry, PhilCare provides reliable in-patient and...

  • Retentions Team Leader

    3 days ago

    Makati City, National Capital Region, Philippines Emapta Full time ₱500,000 - ₱1,000,000 per year

    Lead with Purpose, Retain with ImpactHere's your chance to enjoy a global career without sacrificing your personal time. Lead retention strategies in a supportive environment that values balance, allowing you to excel at work while still having the freedom to focus on what matters most after hours.Job DescriptionAs a Retentions Team Leader, you will lead a...

  • Retentions Team Leader

    3 days ago

    Makati City, National Capital Region, Philippines Emapta Global Full time ₱500,000 - ₱1,000,000 per year

    Lead with Purpose, Retain with ImpactHere's your chance to enjoy a global career without sacrificing your personal time. Lead retention strategies in a supportive environment that values balance, allowing you to excel at work while still having the freedom to focus on what matters most after hours.Job DescriptionAs aRetentions Team Leader, you will lead a...

  • customer relations officer

    1 day ago

    Makati City, National Capital Region, Philippines TRENDSETTER MANAGEMENT INC. Full time $70,000 - $120,000 per year

    MANDARIN SPEAKING ADVANCED DIGITAL CUSTOMER RELATIONS SPECIALIST(4 Vacancies)Job Description:-Understand client needs and recommend suitable digital solutions.Develop and implement strategies to improve customer satisfaction, loyalty, and retention. through Mandarin format.Assist in digital campaigns related to customer engagement and retention.