Retention Specialist
3 days ago
Qualifications:
- Minimum 3 years of customer retention experience
- Proven stability in employment history
- Experience in outbound win-back campaigns is a plus
- Strong background in email, chat, and phone-based customer support
- Willing to work mid-shift and shifting schedules
Customer Service Skills
- Exceptional customer service and retention/sales skills, with a passion for delivering outstanding experiences
- Excellent written and spoken English communication skills
- Strong judgment and practical problem-solving abilities
Job Type: Full-time
Pay: Php35, Php55,000.00 per month
Experience:
- Customer service: 3 years (Required)
- US/UK customers: 3 years (Preferred)
- Recent customer retention: 3 years (Required)
Work Location: In person
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