Retention Specialist

2 days ago


Makati City, National Capital Region, Philippines EMAPTA Full time ₱420,000 - ₱660,000 per year

Qualifications:

  • Minimum 3 years of customer retention experience
  • Proven stability in employment history
  • Experience in outbound win-back campaigns is a plus
  • Strong background in email, chat, and phone-based customer support
  • Willing to work mid-shift and shifting schedules

Customer Service Skills

  • Exceptional customer service and retention/sales skills, with a passion for delivering outstanding experiences
  • Excellent written and spoken English communication skills
  • Strong judgment and practical problem-solving abilities

Job Type: Full-time

Pay: Php35, Php55,000.00 per month

Experience:

  • Customer service: 3 years (Required)
  • US/UK customers: 3 years (Preferred)
  • Recent customer retention: 3 years (Required)

Work Location: In person



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