Retention Manager

1 day ago

Makati City, National Capital Region, Philippines Pelicen Inc. Full time ₱900,000 - ₱1,200,000 per year

A Retention Manager is responsible in managing the assigned accounts and performing all client retention activities, which includes account replenishment, assessment and evaluation, and market update.

Duties and Responsibilities:

  • Maintain active status of all assigned clients
  • Promote account strength maintenance
  • Upsell the company offers and services
  • Educate clients of techniques and strategies
  • Develop and execute customer retention and growth strategies
  • Work closely with sales teams to drive upsell opportunities and expand customer portfolio
  • Update clients of market events and trends for possible profit and opportunities

  • Ensure the adherence of the clients to compliance and other regulatory requirements in retention to their account activities.

  • Minimum Qualifications: With at least 6 months to 1 year experience in customer success role

  • Customer retention, retention strategies, and analytical skills
  • Strong communication and customer service abilities
  • Strong sales experience is a MUST
  • With exceptional knowledge in the market, including Forex, CFDs, and Commodities

Pelicen is passionate about delivering the highest service excellence and establishing the most solid benchmarks for business operation and corporate governance. We create innovative solutions, which deliver compelling outsourcing services, creating value for shareholders, clients and employees, whilst maintaining a broad commitment to the environment and society.

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