sales manager

JOB DESCRIPTION

Department: SALES

Positions: SALES MANAGER

Scope of Work: The Sales Manager is responsible for the property's reactive and proactive sales efforts. The position provides day-to-day leadership to sales associates to achieve hotel sales objectives with overall responsibility for achieving booking goals and property revenues. The Sales Manager implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's sales objectives. The position evaluates the hotel's participation in the various sales channels and develops strong working relationships to proactively position and market the property. As a member of the property level Executive Committee, the Sales Manager helps develop and implement hotel-wide sales strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer profile and property associates.

Reports to: Director of Sales

Subordinates: Sales Account Executives, Sales Secretary/Coordinator

Main Duties and Responsibilities:

The Sales Manager has overall responsibility to lead the on-property sales effort to achieve and/or exceed hotel revenue goals. Overall, the position is accountable for the following:

Sales and Marketing Leadership

• Develop sales goals and strategies and ensure alignment with the brand business strategy.
• Execute the sales strategy and ensure individual booking goals are met for both self and staff.
• Coach leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.
• Ensure the development of a strategic account plan for the demand generators in the market.
• Ensure focus is on proactive selling as well as reactive selling.
• Provide customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
• Develop strong partnerships with local organizations to further increase brand/product awareness.
• Research competitor's sales team strategies to identify ways to grow occupancy and revenue par and increase market share.
• Directs sales strategy meetings to provide input on weekly and overall sales strategy.
• Serve as hotel authority on sales processes and sales contracts.
• Develop strong community and public relations by ensuring property participation in local, regional and national tradeshows and client events.
• Participate in sales calls with members of the sales team to acquire new business and/or close on business.
• Help identify public relations opportunities and coordinate activities to augment the overall marketing communication strategy.
• Work with Human Resources, Engineering and other departments to ensure compliance with local and national regulations and/or requirements.
• Execute and support set customer service standards and hotel's brand standards.
• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the hotel.
• Gain understanding of the hotel's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Perform other duties, as assigned, to meet business needs.

Hotel Performance

• Ensure that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
• Monitor the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
• Ensure successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner.

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Work Location: In person