Operations Lead, Dispute Collections Services

Who we are:

Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring businesses to the next level.

Not familiar with trade promotion spend? That's OK. Most people aren't. It's an $8 trillion dollar problem that is ripe for disruption by an innovative SaaS startup. In order to grow, consumer packaged goods (CPG) brands spend 20% of their topline revenue to get into retailers and promote their products within those retailers. The problem is that today 70% of those promotions are not ROI positive. This is because ROI is hard to track. The industry operates on emails, pdfs, and xls spreadsheets. At Vividly, we're solving this massive problem with exciting tactics including AI, Machine Learning, and Fintech and adding value to everyone in the chain. Some of our customers include brands you may use and love - Liquid Death, Amy's, and Laird Superfoods.

We are looking for an Operations Lead for Dispute Collections Services to help us reach our goals
Who you are:

As a Team Lead, you will be guiding a small, focused team of Dispute Resolution Specialists, helping them navigate distributor and retailer portals, resolve disputes efficiently, and grow in their roles. You'll play a hands-on part in keeping operations running smoothly while supporting team development.

What you'll do:

Lead & Support Your Team

• Coach and mentor your team, helping them tackle disputes and build confidence in their work.
• Foster a positive, collaborative environment where everyone understands the shared goals and feels supported.

Training & Growth

• Help onboard new team members and provide guidance as they get up to speed.
• Share your knowledge and provide opportunities for team members to grow professionally.

Keep Things Running Smoothly

• Make sure tasks are completed accurately and timely within reason.
• Help ensure team alignment on initiatives and process improvement

Process & Improvement

• Help refine how the team works, making processes easier and more efficient.
• Keep an eye on dispute timelines and help ensure everything stays on track.
• Suggest improvements to make dispute resolution smoother for clients.
• Personally manage minor or low-activity accounts directly, keeping things moving efficiently.
• Step in to help the team during busy periods or for tricky disputes.
• Review work for accuracy and provide guidance where needed.

Collaboration & Communication

• Stay in regular contact with DCS manager and meet regularly to provide updates, discuss priorities, and ensure team alignment with broader goals.
• Meet with team regularly to review and discuss bottlenecks they're facing.

You will be successful with:

• At least 2 years of management experience, including leading and developing teams.
• At least 2 years of direct experience in dispute collections, with a solid understanding of deduction resolution processes.
• Deduction and dispute collections expertise in the context of trade promotion management is required.
• Proven experience working with TPM software and CPG industry workflows
• SaaS startup experience is a plus.
• Strong operational mindset with the ability to monitor metrics, audit processes, and drive efficiency.
• Experience working cross-functionally and building trust with both internal teams and clients.
• Excellent oral and written communication skills, with the ability to explain complex issues clearly.
• A hands-on leadership style: willing to roll up your sleeves and model high standards for your team.
• Familiarity with SaaS tools, including G-Suite, Excel, and project management software.
• Comfort working in a fast-changing environment, with the flexibility to adapt and improve as the business evolves.

Why Choose Vividly?

A modern, remote-first workplace

We are committed to succeeding as a fully remote team, empowering you with the flexibility to thrive, no commute required. Every Vividly team member receives a stipend upon hire to help create a comfortable, productive home office.

Vividly days off & flexible PTO

For most USA holidays that fall on a Monday or Friday, we turn it into a 4 day weekend Vividly also offers Flexible Time Off and we really mean it to help prevent burn out and fuel creativity.

Competitive benefits

• Healthcare Reimbursement
• Weekly $10 USD Weekly Meal Stipend - For every meal you purchase using your Sharebite stipend, they donate a meal
• Monthly $10 USD Weekly Wellness Reimbursement - physical wellness, mental wellness, learning & development - we've got you
• One time $200 USD Remote Work Stipend - Purchase items for your remote workspace

Commitment to our values - The Vividly Code

• Kind Ambition: We are ambitious but our desire to succeed does not mean unkind or unethical behavior. We push boundaries, deny norms and experiment. We do that with kindness. We are empathetic to the struggles and challenges other functions face.
• Keep it Real: We do not have time for games or politics. We are honest, transparent, and authentic. We celebrate our differences and our similarities with equal enthusiasm.
• Customer Love: The customer is at the heart of every decision - we love our customers. Everything starts and ends with them. We actively listen and anticipate their needs. We are trusted advisors. That sometimes requires tough love.
• Own It: We take responsibility for our work, our successes, and our failures. When we see something that needs to be done, we do it. If we can't do it, we own finding somebody that can. Ownership helps us grow - be receptive if the right owner is you
• Urgency Wins: We work with purpose and speed. We know that shorter time to value makes our customers more successful. We constantly wonder how we can do it faster. We fix things that are slowing us down, while still maintaining excellence. We know that the vast majority of decisions are reversible - we make them quickly.
• Pull Together: We reach our goals faster when pulling in the same direction. We actively seek alignment - but not necessarily consensus. Siloed thinking is unwelcome and drives defensiveness and unhelpful friction. When things go wrong, we pull together to fix them.

Please note: Vividly will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time during the onboarding process. Vividly will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:

• Contact initiated via unsolicited text message or cold call. Vividly does not follow up with candidates through instant messaging applications.
• Our Talent Acquisition team only corresponds from email addresses with the domain ''. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
• While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Vividly's Careers page, or our official LinkedIn Company Page

The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Vividly is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.

The pay range for this role is:

19, ,000 USD per year(Remote (Philippines))

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