Customer Service Team Lead
2 weeks ago
Position Overview
The Customer Team Lead plays a key role in managing our customer support operations and ensuring that every client interaction meets the highest standards of quality and care. This role combines leadership, communication, and problem-solving skills to guide a small team of support representatives and maintain excellent service performance.
Key Responsibilities
- Supervise, train, and motivate the customer support team to achieve daily and weekly performance goals.
- Monitor and evaluate support tickets, calls, and chat interactions for quality and efficiency.
- Act as an escalation point for complex customer issues, ensuring prompt and effective resolutions.
- Coordinate schedules, assign daily tasks, and maintain staffing coverage for peak hours.
- Collaborate with operations and product teams to identify service gaps and improve customer experience.
- Generate and analyze reports on team performance, customer satisfaction, and service trends.
- Maintain compliance with company policies, safety protocols, and data security standards.
Job Type: Full-time
Pay: Php Php1,000.00 per day
Benefits:
- Work from home
Work Location: Remote
-
Customer Service Representative
2 weeks ago
Work from Home, Philippines Posh Baby and Kids Full time ₱60,000 - ₱120,000 per yearThis is not a VA Agency/BPO, etc. You will be directly hired to work with us THIS IS A POSITION THAT REQUIRES YOU TO HAVE AT LEAST 6 MONTHS OF WORKING FOR AN E-COMMERCE COMPANY AND HAVE SHOPIFY AND ZENDESK/GORGIAS EXPERIENCE. PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE ABOVE-MENTIONED QUALIFICATIONS AS WE WILL AUTOMATICALLY REJECT YOUR APPLICATION. This is...
-
Medical billing Team lead
1 week ago
Work from Home, Philippines Neolytix LLC Full time ₱360,000 - ₱720,000 per yearNeolytix is a multi-line Management Service Organization (MSO) providing support to the smaller healthcare providers and practices so they can remain competitive in our Healthcare system. Together with Practice Tech Solutions (digital division), we provide end to end nonclinical services to healthcare providers.Neolytix is building a truly global and modern...
-
Team Lead
2 weeks ago
Work from Home, Philippines Hire Overseas Full time $100,000 - $120,000 per yearWe're looking for a Team Lead to support and guide the SEO and Paid Ads production teams.You'll make sure work is completed accurately, team members are supported, and performance stays consistent week after week. This role is about keeping teams aligned, engaged, and accountable while acting as the main point of contact between the production teams and...
-
Medical Billing Team Lead
2 weeks ago
Work from Home, Philippines Shore360, Inc Full time ₱60,000 - ₱80,000 per yearRevenue Cycle Team LeadRoles and ResponsibilitiesManage and monitor daily team performance to ensure productivity and accuracy in billing operations.Provide daily guidance, coaching, and support to team members based on performance reviews.Prepare, review, and transmit clinical charges, including updating procedure and diagnosis codes in computer...
-
Sales & Customer Service Representative
2 weeks ago
Work from Home, Philippines Community Leasing Full time ₱1,560,000 - ₱3,120,000 per yearCommunity Leasing is seeking a Sales and Customer Service Representative to support our growing team and platformThis role requires excellent communication skills, a customer-centric mindset, and a strong sales background to convert inquiries into signed leases. Candidate will be scheduling property tours, following up on leads, and will be on the phone for...
-
Insurance Service Representative
2 weeks ago
Work from Home, Philippines Global Guard Insurance Service Full time ₱416,000 per yearJoin a Company Where You Can Grow and Make an ImpactLooking for a role that lets you develop your skills, help others, and be part of a supportive team that values your effort every single day?What We're Looking ForPrevious customer service background (insurance experience is a plus)Bilingual in English and Spanish preferredStrong communication and...
-
Customer Service
1 week ago
Work from Home, Philippines V-Assist NZ Full time ₱360,000 - ₱480,000 per yearScope of WorkIdentify, capture, and track potential leads through various channels (marketing campaigns, referrals, inbound inquiries, or outbound sourcing).Maintain accurate and up-to-date lead information in CRM or lead-tracking systems.Monitor pipeline performance and ensure timely follow-up.Generate and analyze reports to track conversion rates, lead...
-
Customer Service Representative
2 weeks ago
Work from Home, Philippines MUVR Full time ₱240,000 - ₱360,000 per yearJob SummaryWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support and client services, ensuring that all inquiries and issues are addressed promptly and effectively. This role requires strong communication skills, a positive attitude, and...
-
Customer Service Representative
1 week ago
Work from Home, Philippines Famco Distribution OPC Full time ₱240,000 - ₱300,000 per yearWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer...
-
Customer Service Representative
1 week ago
Work from Home, Philippines Lindenberg Property Full time ₱12,480 - ₱14,280 per yearJetfinity Service is hiring Remote Customer Service Representatives to support our growing operations serving high-end private clients in the food industry. If you are passionate about food, proactive, and dedicated to delivering exceptional customer experiences, this is the perfect opportunity for you.We are currently looking for Customer Service...