Customer Service Team Lead

2 weeks ago

Work from Home, Philippines MUVR Full time ₱120,000 - ₱240,000 per year

Position Overview

The Customer Team Lead plays a key role in managing our customer support operations and ensuring that every client interaction meets the highest standards of quality and care. This role combines leadership, communication, and problem-solving skills to guide a small team of support representatives and maintain excellent service performance.

Key Responsibilities

  • Supervise, train, and motivate the customer support team to achieve daily and weekly performance goals.
  • Monitor and evaluate support tickets, calls, and chat interactions for quality and efficiency.
  • Act as an escalation point for complex customer issues, ensuring prompt and effective resolutions.
  • Coordinate schedules, assign daily tasks, and maintain staffing coverage for peak hours.
  • Collaborate with operations and product teams to identify service gaps and improve customer experience.
  • Generate and analyze reports on team performance, customer satisfaction, and service trends.
  • Maintain compliance with company policies, safety protocols, and data security standards.

Job Type: Full-time

Pay: Php Php1,000.00 per day

Benefits:

  • Work from home

Work Location: Remote

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