Customer Service Representative

3 days ago

Work from Home, Philippines Laxzo Ltd Full time ₱216,000 - ₱324,000 per year

Overview:

The Customer Service Representative (CSR) will be responsible for responding to customer inquiries, managing order-related issues, handling returns/refunds, and ensuring customer satisfaction across all eCommerce and social media platforms. The role requires excellent communication skills, attention to detail, and familiarity with major online selling tools like eDesk, Zoho, and Webex.

Timings: 9 AM - 6 PM UK Time Zone

Key Responsibilities:

  • Respond promptly to customer inquiries via eDesk, Zoho, emails, and live chat.
  • Handle customer messages and complaints from Amazon, eBay, Shopify, TikTok, Facebook, and Instagram.
  • Process returns, refunds, and replacements in line with company policy.
  • Monitor and manage order issues, tracking updates, and delivery follow-ups.
  • Maintain high response rates and positive feedback scores on all platforms.
  • Coordinate with internal departments (dispatch, warehouse, accounts) to resolve customer issues.
  • Update CRM/ticketing systems with accurate customer interaction details.
  • Identify and escalate priority issues to management when necessary.
  • Participate in weekly team meetings via Webex for updates and performance reviews.

Requirements:

  • At least 1–2 years of experience as a CSR, preferably in an eCommerce or BPO environment.
  • Hands-on experience with Amazon Seller Central, eBay Seller Hub, Shopify, and TikTok Shop.
  • Strong working knowledge of eDesk, Zoho Desk, or similar helpdesk tools.
  • Excellent written and spoken English communication skills.
  • Ability to handle customers professionally and with empathy.
  • Strong multitasking and organizational skills.
  • Stable internet connection and a reliable workstation setup (for remote work).
  • Willingness to work in UK or US time zones as required.

Job Type: Full-time

Pay: Php18, Php27,000.00 per month

Work Location: Remote

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