Customer Service Representative

Customer Service Representative (Patient Delight Services)

About the Company

Nao Medical is a rapidly growing multispecialty, multi-site, and AI-infused practice dedicated to providing exceptional and affordable care. We operate through five main business segments: primary care, urgent care, occupational health, mental health, and nutrition. Our AI-first operating model has led to the development of proprietary technology that enhances every clinician's workflow, allowing them to take better care of their patients.

With a vision to become the top national player and establish locations nationwide, we are seeking a passionate and service-oriented Customer Service Representative to join our growing team.

Position Overview:

As a Customer Service Representative at Nao Medical, you will play a key role in ensuring a seamless and positive experience for our patients. You will handle both inbound and outbound calls related to billing, inquiries, scheduling, and general patient support. This position requires excellent communication skills, empathy, and attention to detail.

You will be part of a fast-paced team that supports our clinics and patients while maintaining our commitment to care, transparency, and innovation.

Why Join Nao Medical

At Nao Medical, you won't just be answering calls—you'll be part of a mission to make quality healthcare accessible and compassionate.

This role offers:

• Meaningful Impact: Help patients navigate their healthcare needs with clarity and care.
• Growth Opportunities: Build a long-term career in healthcare operations, billing, and customer relations.
• Innovative Culture: Work in a technology-driven environment where your feedback helps improve patient experience.
• Collaborative Team: Join a supportive group of professionals committed to excellence and teamwork.

Primary Responsibilities

• Handle inbound and outbound calls from patients regarding billing, insurance, and general inquiries.
• Assist patients with understanding their bills, payments, and insurance coverage.
• Provide accurate information and resolve issues promptly and professionally.
• Document all call interactions and maintain detailed records in our internal systems.
• Collaborate with billing, clinical, and administrative teams to ensure a seamless patient experience.
• Escalate complex cases or unresolved issues to the appropriate departments when needed.
• Support additional administrative or customer service tasks as assigned.

Job Requirements

Education:

• Bachelor's degree preferred, but not required with relevant experience.

Experience and Qualifications:

• At least 1–2 years of experience in a customer service or billing role (preferably in a healthcare setting).
• Strong communication and problem-solving skills.
• Proficient in call handling and CRM systems.
• Basic understanding of medical billing, insurance, or healthcare terminology is a plus.
• Ability to multitask in a fast-paced, remote environment.
• High attention to detail and commitment to accuracy.

Schedule Requirements:

• Ability to work on Eastern Time, from 8:00 AM to 5:00 PM, Monday to Friday.

Technical Requirements:

• Reliable wired internet connection (100 Mbps minimum).
• Computer/laptop with Intel Core i5 or Ryzen 5 processor, 8GB RAM minimum, and 128GB free storage.
• Dual-screen setup preferred for enhanced productivity.
• Clear webcam (1080p or higher) and microphone.
• Backup systems for power and internet outages.

Benefits:

• Competitive compensation package (Base Pay: $2.25/Hour + $3.5 per patient booked and seen)
• You can earn 2–4 times your monthly base salary, depending on your drive and performance.
• Fully remote work arrangement (Shifting work schedules
• Opportunities for professional growth and skill development
• Paid Time Off (PTO)

At Nao Medical, we're revolutionizing healthcare by blending cutting-edge technology with heartfelt, personalized care. Over the past 13 years, we've proudly served more than a million New Yorkers at our various locations.

Our mission is simple: provide accessible, quality care tailored to each patient's needs through our multi-specialty practice. We're breaking down barriers, championing health equity, and delivering value-based care to create healthier communities.

Experience the Nao Medical difference. Join us in transforming healthcare, Nao

Job Type: Part-time

Pay: Php20,250.00 per month

Expected hours: 20 – 30 per week

Benefits:

• Work from home

Work Location: Remote