Customer Service Representative

The Customer Service Representative (CSR) in Sales is responsible for providing exceptional service to customers while actively supporting the sales process. This role involves assisting customers with product inquiries, processing orders, handling returns, and promoting additional sales opportunities. The CSR in Sales plays a crucial role in driving revenue by converting customer interactions into sales opportunities and ensuring a positive customer experience.

DUTIES AND RESPONSIBILITIES:

• Customer Inquiries and Product Information: Respond quickly to customer inquiries via phone, email, chat, or other communication channels about products and services. Provide comprehensive details on product features, benefits, pricing, and availability, and help customers find products that align with their needs and preferences.
• Sales Support and Order Processing: Accurately process customer orders and ensure all requests are entered into the system. Assist with order tracking and address any shipping or delivery inquiries. Identify opportunities to upsell or cross-sell products based on customer needs, and promote deals, discounts, and add-ons to enhance sales and customer satisfaction.
• Customer Support: Professionally and promptly address customer concerns, complaints, and inquiries. Manage returns, exchanges, and refund requests by company policies
• Sales Tracking and Reporting: Ensure accurate customer records and sales transactions are maintained in the CRM system. Consistently meet or surpass sales targets, contributing to the achievement of company revenue goals.
• Product Knowledge and Training: Continuously enhance product knowledge and remain informed about new products, features, or updates.
• Compliance and Quality Assurance: Ensure that all customer interactions adhere to company policies and industry regulations. Uphold high standards of customer service and professionalism in every engagement. Additionally, ensure that customer data is securely managed and complies with data protection laws.

QUALIFICATIONS:

• Strong Communication Skills: Excellent verbal and written communication skills are essential for effective interaction with clients, prospects, and team members.
• Sales Experience: Previous experience in sales or a related field is valuable for understanding the sales process, customer needs, and effective communication strategies.
• CRM Proficiency: Familiarity with customer relationship management (CRM) software.
• Organizational Skills: The ability to prioritize tasks, manage time effectively, and handle multiple responsibilities simultaneously is crucial for maintaining productivity and meeting deadlines.
• Attention to Detail: Being detail-oriented helps in accurately entering data, preparing documents, and ensuring that all sales-related tasks are completed with precision.
• Tech-Savvy: Comfort with technology and proficiency in using various software tools, communication platforms, and productivity apps is essential for remote work as a customer service representative.
• Problem-Solving Skills: The capacity to identify challenges, propose solutions, and adapt to changing circumstances is valuable for overcoming obstacles and achieving sales objectives.
• Customer Focus: A customer-centric approach, empathy, and the ability to understand customer needs are important for building rapport, providing excellent service, and ultimately driving sales.
• Analytical Skills: Basic analytical skills for interpreting sales data, identifying trends, and extracting insights can contribute to informed decision-making and strategic planning.
• Self-Motivation and Initiative: The ability to work independently, take initiative, and proactively seek opportunities to contribute to the sales process is essential for success as a customer service representative.
• Professionalism: Maintaining a professional demeanor, confidentiality, and integrity in all interactions and tasks is crucial for building trust and credibility with clients and team members.
• Continuous Learning: A willingness to learn and adapt to new technologies, sales techniques, and industry trends is important for staying competitive and providing value as a customer service representative.

REQUIREMENTS:

• At least high school graduate or equivalent; associate or bachelor's degree preferred.
• Previous BPO experience in a sales setting is highly desirable.
• Strong understanding of Sales Operations and workflows.
• Proficiency in using electronic systems and other virtual office software applications.
• Project Management: Highly organized
• Excellent English skills are required (both verbal and written).
• Able to handle a variety of responsibilities efficiently.

Willingness to work on a graveyard shift and adapt to flexible schedules.

Job Type: Full-time

Pay: Php13, Php18,000.00 per month

Benefits:

• Company Christmas gift
• Opportunities for promotion
• Pay raise

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: Remote