client services officer

3 days ago

Mandaluyong City, National Capital Region, Philippines Netcorp Plus Full time ₱900,000 - ₱1,200,000 per year

Job Description:

*Prepare client/sales visit agendas and presentations.

*Assist GCSM/CSM in facilitating and overseeing the implementation of operational procedures for newly acquired accounts.

*Assist GCSM/CSM in coordinating with internal teams, marketing company counterparts, and end-clients to ensure implementation activities align with project targets, KPIs, and client expectations.

*Recommend or create a transition plan for the Operations team after completion of implementation activities.

*Prepare post-implementation reports and case studies, identifying wins, challenges, and gaps that can be used as key learnings for future project implementations.*Ensure strong, consistent relationships with clients for high satisfaction.

*Ensure an accurate assessment of client satisfaction at all times, using various resources (regular daily contacts, weekly/monthly/quarterly business reviews).

*Establish regular one-on-one contact to foster strong commercial relationships with key client influencers and decision-makers.

*Assist CSM in developing and implementing a strategic client management plan to ensure the ongoing success of the relationship.

*Monitor updated billing.

*Provide weekly deployment updates.

Job Type: Full-time

Work Location: In person

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