client services officer
3 days ago
Job Description:
*Prepare client/sales visit agendas and presentations.
*Assist GCSM/CSM in facilitating and overseeing the implementation of operational procedures for newly acquired accounts.
*Assist GCSM/CSM in coordinating with internal teams, marketing company counterparts, and end-clients to ensure implementation activities align with project targets, KPIs, and client expectations.
*Recommend or create a transition plan for the Operations team after completion of implementation activities.
*Prepare post-implementation reports and case studies, identifying wins, challenges, and gaps that can be used as key learnings for future project implementations.*Ensure strong, consistent relationships with clients for high satisfaction.
*Ensure an accurate assessment of client satisfaction at all times, using various resources (regular daily contacts, weekly/monthly/quarterly business reviews).
*Establish regular one-on-one contact to foster strong commercial relationships with key client influencers and decision-makers.
*Assist CSM in developing and implementing a strategic client management plan to ensure the ongoing success of the relationship.
*Monitor updated billing.
*Provide weekly deployment updates.
Job Type: Full-time
Work Location: In person
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