
Client Services Officer
1 day ago
Responsibilities:
● Account Management:
○ Assist in establishing and nurturing relationships with clients, both new and existing.
○ Support Relationship Managers in managing meeting schedules with clients and internal team members.
○ Apply a consultative approach, understanding client needs and offering appropriate solutions.
○ Assist in maintaining communication with clients to address their needs effectively.
○ Collaborate with team members to cultivate relationships and generate referrals. ○ Serve as a secondary liaison between clients and internal teams.
○ Contribute to regular client satisfaction surveys and feedback sessions
● Administrative Support
○ Provide administrative assistance to Relationship Managers and Project Managers.
○ Assist the Project Managers in organizing and maintaining client files in Google Drive.
○ Ensure proper permissions on files and manage various documents including client assets, briefs, contracts, and administrative files.
○ Support in contract negotiations and documentation under the guidance of senior team members.
○ Assist in preparing and managing documentation, including contract documents, cost estimates, and statements of work.
● Project Coordination
○ Support Project Managers in managing teams and resources to meet project deadlines.
○ Create and maintain comprehensive project briefs for documentation.
○ Assist in managing project timelines and deliverables under the guidance of senior team members.
○ Utilize project management tools such as ClickUp and Instagantt for task management and client visibility.
○ Collaborate with internal teams to identify opportunities for process improvement and efficiency.
● Financial Tracking
○ Serve as the primary liaison between the Finance and Accounting teams of the client and the company, ensuring clear and consistent communication.
○ Aid in tracking client payments and creating invoices for services rendered.
○ Monitor payment schedules and notify stakeholders of upcoming due dates.
○ Assist in preparing basic cost estimates and proposals for clients.
● Pitches and Presentations:
○ Organize and participate in pitches and meetings with clients.
○ Contribute ideas during strategy and creative ideation sessions under supervision.
● Pitches and Presentations:
○ Organize and participate in pitches and meetings with clients.
○ Contribute ideas during strategy and creative ideation sessions under supervision.
Requirements:
● Open for fresh graduates
● Bachelor's degree in marketing, Business Administration, or a related field.
● Strong interpersonal and communication skills.
● Detail-oriented with good organizational skills.
● Ability to work collaboratively in a team environment.
● Proficiency in Google Workspace.
● Eagerness to learn and grow in a dynamic agency environment.
● Passion for delivering exceptional customer experiences.
● Familiarity with digital marketing concepts and tools is a plus.
Job Types: Full-time, Fresh graduate
Pay: Php20, Php25,000.00 per month
Benefits:
- Company events
- Paid training
- Work from home
Education:
- Bachelor's (Required)
Experience:
- Google Workspace: 1 year (Required)
Work Location: Remote
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