Client Services Officer

Responsibilities:

● Account Management:

○ Assist in establishing and nurturing relationships with clients, both new and existing.

○ Support Relationship Managers in managing meeting schedules with clients and internal team members.

○ Apply a consultative approach, understanding client needs and offering appropriate solutions.

○ Assist in maintaining communication with clients to address their needs effectively.

○ Collaborate with team members to cultivate relationships and generate referrals. ○ Serve as a secondary liaison between clients and internal teams.

○ Contribute to regular client satisfaction surveys and feedback sessions

● Administrative Support

○ Provide administrative assistance to Relationship Managers and Project Managers.

○ Assist the Project Managers in organizing and maintaining client files in Google Drive.

○ Ensure proper permissions on files and manage various documents including client assets, briefs, contracts, and administrative files.

○ Support in contract negotiations and documentation under the guidance of senior team members.

○ Assist in preparing and managing documentation, including contract documents, cost estimates, and statements of work.

● Project Coordination

○ Support Project Managers in managing teams and resources to meet project deadlines.

○ Create and maintain comprehensive project briefs for documentation.

○ Assist in managing project timelines and deliverables under the guidance of senior team members.

○ Utilize project management tools such as ClickUp and Instagantt for task management and client visibility.

○ Collaborate with internal teams to identify opportunities for process improvement and efficiency.

● Financial Tracking

○ Serve as the primary liaison between the Finance and Accounting teams of the client and the company, ensuring clear and consistent communication.

○ Aid in tracking client payments and creating invoices for services rendered.

○ Monitor payment schedules and notify stakeholders of upcoming due dates.

○ Assist in preparing basic cost estimates and proposals for clients.

● Pitches and Presentations:

○ Organize and participate in pitches and meetings with clients.

○ Contribute ideas during strategy and creative ideation sessions under supervision.

● Pitches and Presentations:

○ Organize and participate in pitches and meetings with clients.

○ Contribute ideas during strategy and creative ideation sessions under supervision.

Requirements:

● Open for fresh graduates

● Bachelor's degree in marketing, Business Administration, or a related field.

● Strong interpersonal and communication skills.

● Detail-oriented with good organizational skills.

● Ability to work collaboratively in a team environment.

● Proficiency in Google Workspace.

● Eagerness to learn and grow in a dynamic agency environment.

● Passion for delivering exceptional customer experiences.

● Familiarity with digital marketing concepts and tools is a plus.

Job Types: Full-time, Fresh graduate

Pay: Php20, Php25,000.00 per month

Benefits:

• Company events
• Paid training
• Work from home

Education:

• Bachelor's (Required)

Experience:

• Google Workspace: 1 year (Required)

Work Location: Remote