Client Services Officer

3 days ago

Mandaluyong City, National Capital Region, Philippines Skyrocket Studios Global Full time ₱900,000 - ₱1,200,000 per year

Responsibilities:

Account Management

  • Assist in establishing and nurturing relationships with clients, both new and existing.
  • Support Relationship Managers in managing meeting schedules with clients and internal team members.
  • Apply a consultative approach, understanding client needs and offering appropriate solutions.
  • Assist in maintaining communication with clients to address their needs effectively.
  • Collaborate with team members to cultivate relationships and generate referrals.
  • Serve as a secondary liaison between clients and internal teams.
  • Contribute to regular client satisfaction surveys and feedback sessions.

Administrative Support

  • Provide administrative assistance to Relationship Managers and Project Managers.
  • Assist the Project Managers in organizing and maintaining client files in Google Drive.
  • Ensure proper permissions on files and manage various documents including client assets, briefs, contracts, and administrative files.
  • Support in contract negotiations and documentation under the guidance of senior team members.
  • Assist in preparing and managing documentation, including contract documents, cost estimates, and statements of work.

Project Coordination

  • Support Project Managers in managing teams and resources to meet project deadlines.
  • Create and maintain comprehensive project briefs for documentation.
  • Assist in managing project timelines and deliverables under the guidance of senior team members.
  • Utilize project management tools such as ClickUp and Instagantt for task management and client visibility.
  • Collaborate with internal teams to identify opportunities for process improvement and efficiency.

Financial Tracking

  • Serve as the primary liaison between the Finance and Accounting teams of the client and Skyrocket, ensuring clear and consistent communication.
  • Aid in tracking client payments and creating invoices for services rendered.
  • Monitor payment schedules and notify stakeholders of upcoming due dates.
  • Assist in preparing basic cost estimates and proposals for clients.

Pitches and Presentations

  • Organize and participate in pitches and meetings with clients.
  • Contribute ideas during strategy and creative ideation sessions under supervision.

Industry Knowledge

  • Stay informed about market developments and opportunities in advertising, digital, creative, technology, marketing, and consulting industries.

Requirements:

  • Bachelor's degree in Marketing, Business Administration, Finance, or any related field.
  • Strong interpersonal and communication skills.
  • Detail-oriented with good organizational skills.
  • Ability to work collaboratively in a team environment.
  • Proficiency in Google Workspace tools.
  • Eagerness to learn and grow in a dynamic agency environment.
  • Passion for delivering exceptional customer experiences.
  • Familiarity with digital marketing concepts and tools is a plus.
  • Open for fresh graduates.

  • Client Services Officer

    1 day ago

    Mandaluyong City, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱450,000 - ₱600,000 per year

    We are HIRINGPosition: Client Services OfficerWork Address: Mandaluyong City (Remote with occasional face-to-face meetings)Work Setup: Remote (with occasional F2F meetings with team/clients and events)Work Schedule: Monday to Friday, 9:00 AM – 6:00 PMEmployment Type: Full-timeJob Summary:We are is looking for a proactive and detail-oriented Client Services...

  • client services officer

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Netcorp Plus Full time ₱900,000 - ₱1,200,000 per year

    Job Description:*Prepare client/sales visit agendas and presentations.*Assist GCSM/CSM in facilitating and overseeing the implementation of operational procedures for newly acquired accounts.*Assist GCSM/CSM in coordinating with internal teams, marketing company counterparts, and end-clients to ensure implementation activities align with project targets,...

  • Client Services Officer

    1 day ago

    Mandaluyong City, National Capital Region, Philippines DILLINGER 1903 Full time ₱480,000 - ₱720,000 per year

    Location: Mandaluyong CityWork Set-up: Remote (with occasional face-to-face meetings with team/clients and events)Schedule: Monday – Friday | 9AM to 6PMWork Type: Full-timeResponsibilities:● Account Management:○ Build and maintain strong relationships with clients○ Support Relationship Managers with meeting coordination○ Understand client needs and...

  • Client Servicing Officer

    3 days ago

    Makati City, National Capital Region, Philippines PhilCare Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Purpose :The position is responsible in providing support with Corporate/IE Sales activities both Business Development & Business RetentionDUTIES AND RESPONSIBILITIES:1. Pre-SalesFranchising of accountsAge fencing for actuarial reference on pricingFacilitate request for list of accredited providersPreparation of bidding documents needed for account...

  • Insurance Client Service Officer

    3 days ago

    Quezon City, National Capital Region, Philippines Intogreat Solutions Full time ₱40,000 - ₱60,000 per year

    Purpose of the Role:Intogreat Solutionsis looking for a detail-driven and client-focusedClient Service Officerto join our growing General Insurance division. If you're a natural communicator with strong insurance knowledge and a passion for delivering exceptional service, this role is for you.As aClient Service Officer, you'll be the go-to resource for our...

  • Customer Services Officer

    3 days ago

    Makati City, National Capital Region, Philippines YGC Corporate Services Inc Full time ₱900,000 - ₱1,200,000 per year

    A Customer Service Officer serves as the primary point of contact between a business and its customers. This role involves handling inquiries, resolving complaints, and ensuring that customers have a positive experience with the company's services. Positioned within the Customer Service team, a Customer Service Officer's primary objective is to maintain high...

  • Customer Service Officer

    3 days ago

    Makati City, National Capital Region, Philippines YGC Corporate Services, Inc. Full time ₱350,000 - ₱400,000 per year

    A Customer Service Officer serves as the primary point of contact between a business and its customers. This role involves handling inquiries, resolving complaints, and ensuring that customers have a positive experience with the company's services. Positioned within the Customer Service team, a Customer Service Officer's primary objective is to maintain high...

  • Client Services Officer

    1 day ago

    Makati City, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱20,000 - ₱25,000 per year

    Responsibilities:● Account Management:○ Assist in establishing and nurturing relationships with clients, both new and existing.○ Support Relationship Managers in managing meeting schedules with clients and internal team members.○ Apply a consultative approach, understanding client needs and offering appropriate solutions.○ Assist in maintaining...

  • Office Staff

    1 day ago

    Mandaluyong City, National Capital Region, Philippines MKS Workforce Management Services Inc. Full time ₱250,000 - ₱350,000 per year

    About the role We are seeking a dedicated and efficient Office Staff to join our dynamic team at MKS Workforce Management Services Inc.' in Mandaluyong City Metro Manila. In this full-time role, you will play a crucial part in supporting the smooth operation of our office by handling a variety of administrative tasks.What you'll be doingProvide general...

  • Office Services Supervisor

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Dunkin' Donuts Full time ₱600,000 - ₱1,200,000 per year

    Join Golden Donuts Inc. as an Office Services Supervisor and ensure smooth day-to-day office operations. From travel bookings to event logistics, you'll be the go-to person for efficient coordination and administrative support.Key Responsibilities:Manage scheduling and reservations for conference rooms, including setup and logistical requirements for...