
Client Relations and Contract Management Officer
12 hours ago
Job title:
CLIENT RELATIONS AND CONTRACT MANAGEMENT OFFICER
Job type:
Full-Time
Emp type:
Full-time
Industry:
REAL ESTATE, PROPERTY DEVELOPMENT & MANAGEMENT
Functional Expertise:
REAL ESTATE & INSURANCE
Skills:
CONTRACT MANAGEMENT
CLIENT MANAGEMENT
Location:
Mandaluyong City
Job published:
Job ID:
47166
JOB DESCRIPTIONThe Customer Relations and Contract Management Officer holds a dual function of delivering exceptional client service across the entire customer journey while ensuring full compliance with contract documentation. The role leads a team of associates and is tasked with enhancing customer experience, streamlining client communications, overseeing the prompt preparation and notarization of contracts, and collaborating with internal teams to ensure a smooth turnover and documentation process.
KEY RESPONSIBILITIES
Customer Relations & Experience
- Lead the Customer Relations team in managing inquiries, concerns, home turnovers, and the post-reservation journey.
- Ensure consistent, empathetic client servicing aligned with Dolmar Land's standards, while monitoring satisfaction and driving improvements.
- Guide clients through the turnover process, ensuring completeness of documents and a smooth, welcoming experience.
- Collaborate with Sales, Engineering, and Accounts teams to deliver a seamless client journey.
Contract Compliance & Documentation
- Manage the preparation, review, notarization, and safekeeping of all contract documents.
- Ensure accuracy, compliance, and timeliness of contract processing to support revenue recognition and home turnover.
- Maintain proper archiving systems and align templates with legal, finance, and compliance requirements.
Cross-Team Coordination & Reporting
- Partner with Finance and Client Financing teams on KPIs, reporting, and process improvements.
- Provide regular updates on contracts, client concerns, and service metrics.
- Drive initiatives to improve workflows, documentation standards, and client servicing.
- Ensure continuity and proper file management through coordination with shared systems.
QUALIFICATIONS & REQUIREMENTS:
- You must have a Bachelor's Degree in Business Administration, Legal Management, Communications, or a related field.
- You must have 3–5 years of experience in customer service, legal documentation, or client operations.
- You must have at least 2–3 years of supervisory or team lead experience, preferably in real estate or property development.
- You must have strong customer relations and excellent verbal and written communication skills.
- You must be organized, systematic, and capable of leading a team in managing multiple documents, clients, and deadlines.
- You must be proficient in Microsoft Office, digital file management systems, and customer tracking tools.
- You must be able to work cross-functionally and remain effective under pressure in a dynamic, client-facing role.
Work Schedule: Regular shift (8am – 6pm)
Work Setup: Onsite – Mandaluyong City
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