Client Services Officer

4 days ago

Mandaluyong City, National Capital Region, Philippines DILLINGER 1903 Full time ₱20,000 - ₱25,000 per year

Location: Mandaluyong City

Work Set-up: Remote (with occasional face-to-face meetings with team/clients and events)

Schedule: Monday – Friday | 9AM to 6PM

Work Type: Full-time

Responsibilities:

● Account Management:

○ Build and maintain strong relationships with clients

○ Support Relationship Managers with meeting coordination

○ Understand client needs and offer tailored solutions

○ Maintain effective communication with clients

○ Collaborate with team members to generate referrals

○ Act as a secondary liaison between clients and internal teams

○ Participate in client satisfaction surveys and feedback sessions

● Administrative Support:

○ Assist Relationship and Project Managers with admin tasks

○ Organize and maintain client files in Google Drive

○ Manage permissions and documentation (assets, briefs, contracts)

○ Support contract negotiations and documentation

○ Prepare cost estimates and statements of work

● Project Coordination:

○ Help manage teams and resources to meet deadlines

○ Maintain project briefs and timelines

○ Use tools like ClickUp and Instagantt for task tracking

○ Collaborate on process improvements

● Financial Tracking:

○ Liaise between client and company finance teams

○ Track payments and create invoices

○ Monitor payment schedules and notify stakeholders

○ Assist in preparing cost estimates and proposals

● Pitches and Presentations:

○ Organize and join client pitches and meetings

○ Contribute ideas during strategy and creative sessions

Requirements:

· Open to fresh graduates

· Bachelor's degree in Marketing, Business Administration, or related field

· Strong interpersonal and communication skills

· Detail-oriented and organized

· Team player with a collaborative mindset

· Proficient in Google Workspace

· Eager to learn and grow in a dynamic agency environment

· Passionate about delivering excellent customer experiences

· Familiarity with digital marketing tools is a plus

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Health insurance

Work Location: Remote

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