
Onsite Customer Support Specialist
1 day ago
Responsibilities:
- Trusted technical advisor to internal and external customers
- Resolves technical and business issues, supporting the community and facilitating response by resolving cases without unnecessary escalation
- Efficiently resolves a wide range of issues on a daily basis
- Achieves high CSAT scores
- Understand when to escalate
- Excellent problem-solving and technical skills
- Experienced troubleshooter of technical and software issues
- Understands and appreciates the customer's business needs for IT Services
- Must be able to pull reports and process data to solution responses
- Monitor user verifications & re-verifications
- Use best practices to optimize/consolidate tool usage
- Communicates effectively
- Documents processes, procedures, and self-help documentation
- Efficient, appropriate and timely in communications; both internally and with Customers
- Communicate customer feedback
- Tools and Languages: Salesforce Service Cloud, Jira, Excel, Visio
Desired Qualifications:
- 2+ years of experience in technical/software support
- Strong written and oral communication skills
- Ability to work independently efficiently and effectively to resolve customer concerns or issues
- Ability to manage multiple time-sensitive issues
- Experience with customer relationship management tools (e.g., Salesforce)
- Experience with Microsoft 365 (Excel, PowerPoint, Word) or Google Workspace (Sheets, Presentations, Docs)
Required Qualifications:
- 2+ years relevant or related customer service software operations experience
- Service working extensively with customers in fast paced environments
- Excellent problem solving and technical skills
Job Types: Full-time, Permanent
Pay: Php30, Php35,000.00 per month
Ability to commute/relocate:
- Ortigas: Reliably commute or planning to relocate before starting work (Preferred)
Language:
- English (Preferred)
Willingness to travel:
- 100% (Preferred)
Work Location: In person
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