Onsite Customer Support Specialist

3 days ago

Ortigas, Philippines Vserve Ebusiness Solutions Full time ₱360,000 - ₱420,000 per year

Responsibilities:

  • Trusted technical advisor to internal and external customers
  • Resolves technical and business issues, supporting the community and facilitating response by resolving cases without unnecessary escalation
  • Efficiently resolves a wide range of issues on a daily basis
  • Achieves high CSAT scores
  • Understand when to escalate
  • Excellent problem-solving and technical skills
  • Experienced troubleshooter of technical and software issues
  • Understands and appreciates the customer's business needs for IT Services
  • Must be able to pull reports and process data to solution responses
  • Monitor user verifications & re-verifications
  • Use best practices to optimize/consolidate tool usage
  • Communicates effectively
  • Documents processes, procedures, and self-help documentation
  • Efficient, appropriate and timely in communications; both internally and with Customers
  • Communicate customer feedback
  • Tools and Languages: Salesforce Service Cloud, Jira, Excel, Visio

Desired Qualifications:

  • 2+ years of experience in technical/software support
  • Strong written and oral communication skills
  • Ability to work independently efficiently and effectively to resolve customer concerns or issues
  • Ability to manage multiple time-sensitive issues
  • Experience with customer relationship management tools (e.g., Salesforce)
  • Experience with Microsoft 365 (Excel, PowerPoint, Word) or Google Workspace (Sheets, Presentations, Docs)

Required Qualifications:

  • 2+ years relevant or related customer service software operations experience
  • Service working extensively with customers in fast paced environments
  • Excellent problem solving and technical skills

Job Types: Full-time, Permanent

Pay: Php30, Php35,000.00 per month

Ability to commute/relocate:

  • Ortigas: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • English (Preferred)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person

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