Customer Support Specialist

2 days ago

Ortigas, Philippines HR TechX Corporation Full time ₱300,000 - ₱360,000 per year

Job description:

Overview

The Customer Support Specialist provides support in processing and managing client financial transactions, with a focus on ensuring accuracy, compliance, and timely resolution of client requests. The role is responsible for coordinating account updates, monitoring financial documents, and addressing service inquiries to maintain a seamless client experience.

Responsibilities

  • Obtain and verify required client documentation and authorizations to process account updates and service requests.
  • Coordinate with internal teams to ensure timely onboarding of new client accounts and update records accordingly.
  • Submit requests to financial institutions or service providers for changes or updates related to client accounts.
  • Follow up on outstanding account-related issues to ensure prompt resolution and timely delivery of client statements or transactions.
  • Monitor service alerts and notifications within the operational system to identify and resolve potential issues.
  • Respond to inquiries from clients and internal departments within established service level standards.
  • Maintain accurate reporting and status tracking for client account updates and service requests.
  • Perform data entry and verification of client financial information in the department's system.
  • Provide support for special projects and other duties as assigned.

Qualifications

  • High school diploma or equivalent required; bachelor's degree in business, finance, or related field preferred.
  • Proficiency in MS Word and Excel, with experience in spreadsheets and database applications.
  • Strong attention to detail and accuracy in processing financial information.
  • General office skills, including document management, data processing, and client communications.
  • Strong written and verbal communication skills.
  • Proven ability to prioritize, follow up, and stay organized in a fast-paced environment.
  • Ability to quickly learn new processes, systems, and tools.
  • Willingness to work overtime as needed to meet client or business deadlines.

Job Types: Fixed term, Temporary

Contract length: 5 months

Pay: Php25, Php28,000.00 per month

Benefits:

  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

  • Customer Support Specialist

    2 weeks ago

    Ortigas, Philippines One Luna Full time ₱204,000 - ₱252,000 per year

    Blanc Ventures Inc, a growing premium brand, is looking for a CUSTOMER SUPPORT SPECIALIST.Who are we:Blanc Ventures Inc is in the business of flooring installation services, products and interior renovations.Customer Support Specialist Duties and Responsibilities:Prepare quotes and revisionsPayment collectionScheduling of installationServing as the primary...

  • Customer Support Specialist

    2 weeks ago

    Ortigas, Philippines SMS Global Technologies Inc. Full time ₱20,000 - ₱25,000 per year

    Join Our Dynamic Medical Solutions Team as Customer Support SpecialistSMS Global Medical Solutions, Inc. is a healthcare solutions provider that focuses on delivering medical information products and systems to hospitals and clinics for increased efficiency and improved healthcare delivery and patient care. We are dedicated to delivering exceptional customer...

  • Customer Support Specialist

    2 days ago

    Ortigas, Metro Manila, Philippines SMS Global Technologies Inc. Full time ₱900,000 - ₱1,200,000 per year

    Join Our Dynamic Medical Solutions Team as Customer Support SpecialistSMS Global Medical Solutions, Inc. is a healthcare solutions provider that focuses on delivering medical information products and systems to hospitals and clinics for increased efficiency and improved healthcare delivery and patient care. We are dedicated to delivering exceptional customer...

  • Customer Support Specialist

    1 week ago

    Ortigas, Metro Manila, Philippines Eastvantage Business Solutions Inc. Full time ₱25,000 - ₱33,000 per year

    Application Reminder: Please apply only if you meet and accept the following requirements:Willing to work in an on-site setup in St. Francis Square, Ortigas, Pasig City.Comfortable with night shift aligned with US Time (9:00 PM – 6:00 AM Manila Time)Accepts a fixed salary range of Php 25,000 to Php 33,000, depending on experience (this range is...

  • Onsite Customer Support Specialist

    2 days ago

    Ortigas, Philippines Vserve Ebusiness Solutions Full time ₱360,000 - ₱420,000 per year

    Responsibilities:Trusted technical advisor to internal and external customersResolves technical and business issues, supporting the community and facilitating response by resolving cases without unnecessary escalationEfficiently resolves a wide range of issues on a daily basisAchieves high CSAT scoresUnderstand when to escalateExcellent problem-solving and...

  • Marketing Support Specialist

    2 days ago

    Ortigas, Philippines Ayuda Business Management Solutions Inc. Full time ₱320,000 - ₱480,000 per year

    Job Title: Marketing Support Specialist (Offshore/Remote)Reports to: Senior Marketing ManagerRole Overview:As our Marketing Support Specialist, you'll be a critical remote member of our growing globalmarketing team. Working closely with the Senior Marketing Manager and clinic teams across Europe,you'll help create compelling content, execute digital...

  • Customer Support Logistics

    2 weeks ago

    Ortigas, Philippines Offshore Business Processing Full time ₱18,000 - ₱250,000 per year

    Do you have service support experience and a freight forwarding background in one? We need you Hit the APPLY button nowJob SummaryHMO on Day 1Receive promising perks and rewardsExperience travel opportunitiesAchieve work-life balanceResponsibilitiesCreating and managing orders for new shipmentsCreating import and export FCL, LCL, and Air forwarding...

  • Trainer - Customer Service

    2 days ago

    Ortigas, Metro Manila, Philippines Prime Technology Specialist Incorporated Full time ₱300,000 - ₱600,000 per year

    Responsibilities:Deliver training programs for assigned operational units, including new hire onboarding, ongoing skills enhancement, and other trainings as agreed.Conduct knowledge transfer sessions to identified employees related to operations, products, systems, marketing activities, policies, and related system operationsSupport the development and/or...

  • Customer Service Specialist

    2 days ago

    Ortigas, Metro Manila, Philippines Financial Rescue LLC Full time ₱150,000 - ₱250,000 per year

    We're hiring 10 Customer Service Specialists ready to start immediately If you enjoy connecting directly with customers and providing excellent service, we want to hear from youKey Responsibilities:Handle inbound and outbound voice calls with clients to address inquiries, concerns, and account-related issues.Conduct welcome calls for new clients enrolled in...

  • Customer Support Associates

    7 days ago

    Ortigas, Metro Manila, Philippines Symbos CX Full time ₱900,000 - ₱1,200,000 per year

    At Symbos, we create connected experiences that begin with empathy, are powered by technology, and grounded in a culture that inspires trust, sparks innovation, and delivers meaningful outcomes.We are looking for Customer Support Associates (Voice) who will be at the front line of our operations—connecting and engaging with customers through written...