Customer Support Specialist

6 days ago

Ortigas, Philippines One Luna Full time ₱204,000 - ₱252,000 per year

Blanc Ventures Inc, a growing premium brand, is looking for a CUSTOMER SUPPORT SPECIALIST.

Who are we:

Blanc Ventures Inc is in the business of flooring installation services, products and interior renovations.

Customer Support Specialist Duties and Responsibilities:

  • Prepare quotes and revisions
  • Payment collection
  • Scheduling of installation
  • Serving as the primary point of contact for customers, addressing inquiries and concerns via phone, email, chat, or in-person.
  • Resolving customer issues efficiently or escalating complex problems to higher management when necessary.
  • Providing detailed information about products, services, policies, and procedures to customers.
  • Processing orders, returns, refunds, and payments accurately.
  • Maintaining and updating customer records using Customer Relationship Management (CRM) systems.
  • Collaborating with other departments, such as sales and technical teams, to ensure customers' needs are met.
  • Monitoring customer feedback and participating in team meetings to improve service strategies.
  • Handling customer complaints with empathy and professionalism, aiming to achieve full satisfaction.
  • Sometimes participating in upselling or cross-selling efforts to support sales goals.

Qualifications:

  • Preferably college graduate
  • Proven experience in a similar role, 1-2 years ideally
  • Strong verbal and written communication skills, with the ability to listen actively and respond clearly and politely to customers.
  • Basic computer proficiency including familiarity with office software (e.g., MS Office), and data entry.
  • Ability to manage time effectively, handle multiple tasks, and maintain accurate customer records.
  • Willingness to undergo continuous learning and training programs; ability to work independently and as part of a team
  • Willing to travel with team in case client needs some customer service support

Job Type Details:

  • Full-time in Ortigas,
  • 6 days a week
  • Salary: between 17k-21k depending on experience

Job Type: Full-time

Pay: Php17, Php21,000.00 per month

Work Location: In person

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