Customer Service Representative
1 week ago
APPLICATION CAN BE PROCESSED VIA VIRTUAL RECRUITMENT HUB
Job Description:
- Meet customer satisfactions, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty.
- Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client.
- Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience.
Who are we looking for?
- At least High School Graduate.
- With at least 1 year BPO experience.
- Fluent in English with excellent communication skills, both written and verbal
- Able to solve problems by thinking analytically and creatively.
- Typing speed at least 35 words per minute to ensure complete and accurate recording of consumer issues
- Can work in Ortigas, Pasig City.
Job Type: Full-time
Pay: Up to Php26,000.00 per month
Benefits:
- Company Christmas gift
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Ability to commute/relocate:
- Ortigas: Reliably commute or planning to relocate before starting work (Required)
Experience:
- BPO: 1 year (Required)
Work Location: In person
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