Customer Service Representative

1 week ago


Ortigas, Philippines Valor Full time ₱312,000 per year

APPLICATION CAN BE PROCESSED VIA VIRTUAL RECRUITMENT HUB

Job Description:

  • Meet customer satisfactions, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty.
  • Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client.
  • Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience.

Who are we looking for?

  • At least High School Graduate.
  • With at least 1 year BPO experience.
  • Fluent in English with excellent communication skills, both written and verbal
  • Able to solve problems by thinking analytically and creatively.
  • Typing speed at least 35 words per minute to ensure complete and accurate recording of consumer issues
  • Can work in Ortigas, Pasig City.

Job Type: Full-time

Pay: Up to Php26,000.00 per month

Benefits:

  • Company Christmas gift
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Ortigas: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • BPO: 1 year (Required)

Work Location: In person



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