Customer Service Representative
1 week ago
SUMMARY:
Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and email channels. CSR also processes modifications on the route or parcels and escalate complaints across a number of communication channels and through data analysis, push relevant departments to make improvements, reduce customer complaints, and improve the quality of internal operations
QUALIFICATIONS
1. College level or short course/vocational diploma or equivalent
2. At least 1 year relevant work experience in Customer Service or similar field preferred.
3. Experience in E-Commerce, Logistics, or BPO is a plus.
4. Familiarity with CRM systems, SalesForce or Zendesk
KNOWLEDGE, SKILLS, & ABILITIES
5. Excellent written and verbal communication skills.
6. Excellent customer service and interpersonal skills
7. Ability to handle multiple projects simultaneously and work under pressure.
8. Knowledgeable in Microsoft Office and relevant software.
9. Strong background in Logistics Operations or E-Commerce.
10. Strong problem analysis and resolution skills
-
Fresh graduate
1 week ago
Ortigas Center, Philippines Sapient Global Services Full timeEasy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now! Responsibilities: • Handle customer inquiries, provide solutions, and resolve issues across various channels. • Offer...
-
Customer Service Representative
22 hours ago
Ortigas Center, Philippines NAIS CORP Full timeMain Duties and Responsibilities: - Effectively manage large amounts of incoming calls - Attend to customer’s inquiries through Live Chat Portal and Support Inbox - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate, valid, and...
-
Customer Service Representative
1 week ago
Ortigas, Philippines Richland United Solutions Inc. Full time ₱250,000 - ₱500,000 per yearWe are looking for a Customer Service Representative (CSR) who will serve as the front line of communication between the company and its clients. The ideal candidate is customer-focused, detail-oriented, and passionate about providing excellent service.Job Type: Full-timeWork Location: In person
-
Customer Service Representative
1 week ago
Ortigas, Philippines Comrise Full time ₱264,000 per yearJob Title: Customer Service Representative (CSR)Shift: Night ShiftWork Set-Up: Full-Onsite & WAHJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our customers, providing assistance, resolving issues, and ensuring...
-
Customer Service Representative
2 days ago
Ortigas, Philippines Comrise Full time ₱240,000 - ₱254,100 per yearCustomer Service Representative (CSR) – US Healthcare AccountLocation: Ortigas / Pasig CityWork Setup: OnsiteSalary: ₱20,000 – ₱21,250/month + ₱1,250 Non-Taxable AllowanceJob DescriptionWe are looking for Customer Service Representatives (CSR) to join our US Healthcare Account. If you have strong communication skills and enjoy helping customers,...
-
Customer Service Representative
3 weeks ago
Ortigas, Philippines PH Global Jet Express Inc (J&T Express) Full timeSUMMARY: Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and email channels. CSR also processes modifications on the route or parcels and escalate complaints across a number of communication channels and through data analysis, push relevant departments to make improvements,...
-
Customer Service Representative
2 days ago
Ortigas, Philippines J&T Express Full time ₱228,000 - ₱252,000 per yearWORK SUMMARY:Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and email channels. CSR also processes modifications on the route or parcels and escalate complaints across a number of communication channels and through data analysis, push relevant departments to make...
-
Customer Service Representative
1 week ago
Ortigas, Philippines Comrise Full time ₱288,000 per yearJob description:We are looking for dedicated Customer Service Representatives (CSR) for a Healthcare Account that will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.Key Responsibilities:Answer incoming calls, chats, or emails from customers in a professional...
-
Customer Service Representative
2 days ago
Ortigas, Philippines iSWerk Full time ₱420,000 per yearWhat is your mission?We are looking for a Customer Service Representative with a strong background in automotive systems to review mechanical inspection reports, ensure technical accuracy, and support technicians in the field. This role involves report editing, client communication, and administrative tasks, requiring strong attention to detail, excellent...
-
Customer Service Representative
2 weeks ago
Ortigas, Philippines Comrise Full time ₱228,000 - ₱252,000 per yearJob description:We are looking for dedicated Customer Service Representatives (CSR) to join our growing team. The CSR will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.Key Responsibilities:Answer incoming calls, chats, or emails from customers in a...