Customer Service Representative
2 weeks ago
Main Duties and Responsibilities: - Effectively manage large amounts of incoming calls - Attend to customer’s inquiries through Live Chat Portal and Support Inbox - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate, valid, and complete information by using the right methods/tools - Meet personal/team sales targets and call handling quotas through upselling - Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - escalate when required. - Manage the accuracy and validity of all electricity and gas applications to ensure the business requirements and needs are met by resolving discrepancies in incomplete applications and documents by performing and maintaining compliance through voice verifications - Account Management - Keep records of customer interactions, process customer accounts, file documents and ensure customer details are updated accurately. - Provide first call resolution; working with appropriate internal resources, completing necessary follow-up, and ensuring closure of the inquiry - Follow communication procedures, guidelines, and policies - Liaise between the Sales Staff and internal teams - Handle activities listed under Orion - Achieve overall customer resolution, satisfaction, and First Call Resolution - Perform Adhoc Tasks as needed by the campaign - Perform Administrative tasks as needed Skills and Qualifications: - Proficient in Microsoft Office Products. - Excellent verbal and written communication skills. - Flexible and amenable to working weekends, shifting schedules, and even on holidays. - Professional, enthusiastic, and customer service oriented. - Proven time management skills with the ability to multi-task. - Strong attention to details with a high level of accuracy. - With BPO work experience in Energy account. Location: 11/F One Corporate Center, J. Vargas, San Antonio, Ortigas Center, Pasig City, Metro Manila, Philippines 1605 Work Set Up : Onsite Work Schedule : Fixed Day Shift | Rotating Shift Schedules Job Types: Full-time, Permanent Pay: 20,000 to 26,000 Benefits: HMO Paid training
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Customer Service Representative
2 weeks ago
Ortigas, Philippines Comrise Full time ₱288,000 per yearJob Title: Customer Service Representative (CSR)Shift: Night ShiftWork Set-Up: Full-OnsiteJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our customers, providing assistance, resolving issues, and ensuring a...
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Customer Service Representative
3 days ago
Ortigas, Philippines PH Global Jet Express Inc (J&T Express) Full timeSUMMARY: Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and email channels. CSR also processes modifications on the route or parcels and escalate complaints across a number of communication channels and through data analysis, push relevant departments to make improvements,...
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Customer Service Representative
4 weeks ago
Ortigas Center, Philippines PH Global Jet Express Inc (J&T Express) Full timeSUMMARY: Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and email channels. CSR also processes modifications on the route or parcels and escalate complaints across a number of communication channels and through data analysis, push relevant departments to make improvements,...
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Customer Service
4 days ago
Ortigas, Philippines Connectbellsoft Full timeWe are looking for a Customer Service Representative who can deliver excellent service, handle customer inquiries, and provide efficient solutions with professionalism and empathy. If you’re someone with strong communication skills and a passion for helping people, this role is perfect for you!
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Fresh graduate
3 days ago
Ortigas, Philippines Sapient Global Services Full timeEasy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now! Responsibilities: • Handle customer inquiries, provide solutions, and resolve issues across various channels. • Offer...
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Customer Service
6 days ago
Ortigas Center, Philippines Connectbellsoft Full timeWe are looking for a Customer Service Representative who can deliver excellent service, handle customer inquiries, and provide efficient solutions with professionalism and empathy. If you’re someone with strong communication skills and a passion for helping people, this role is perfect for you!
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Fresh graduate
4 weeks ago
Ortigas Center, Philippines Sapient Global Services Full timeEasy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now! Responsibilities: • Handle customer inquiries, provide solutions, and resolve issues across various channels. • Offer...
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Customer Service Representative
1 week ago
Ortigas, Philippines Valor Full time ₱360,000 per yearTHIS IS WORK ONSITE (ORTIGAS)APPLICATION CAN BE PROCESSED VIA VIRTUAL RECRUITMENTWhat is your mission?Provide excellent support experience to customers via all relevant communication channels.Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any...
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Ortigas, Philippines Orchid Cybertech Services, Inc. Tech Mahindra Full time ₱240,000 - ₱300,000 per yearTwo of Australia's leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile...
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Customer Service Representative
3 days ago
Ortigas Pasig, Philippines J-K Network Services Full timeCOMPANY PROFILE: The company is already 18 years in the industry and they provide a wide range of BPO services including Customer Service Outsourcing, IT Service Desk Operations, Finance and Accounting, Human Resources Outsourcing, Legal Process Outsourcing, Sales and Fulfillment, and Business Transformation Services. They have state-of-the-art...
