Customer Service Representative

7 days ago

Ortigas, Philippines Valor Full time ₱360,000 per year

THIS IS WORK ONSITE (ORTIGAS)

APPLICATION CAN BE PROCESSED VIA VIRTUAL RECRUITMENT

What is your mission?

  • Provide excellent support experience to customers via all relevant communication channels.
  • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
  • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
  • Build sustainable relationships and engage customers by taking the extra mile

Who are we looking for?

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Must have a 1 year BPO experience with at least 6 months airline experience.
  • Possesses strong time management skills and motivated to exceed expectations.
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
  • Excellent verbal and written communication skills in English and the language of the supporting market.

Job Type: Full-time

Pay: Up to Php30,000.00 per month

Benefits:

  • Company Christmas gift
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Ortigas: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • BPO: 1 year (Required)

Work Location: In person

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