Customer Service Representative

3 days ago


Ortigas, Philippines PH Global Jet Express Inc (J&T Express) Full time

SUMMARY:

Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and email channels. CSR also processes modifications on the route or parcels and escalate complaints across a number of communication channels and through data analysis, push relevant departments to make improvements, reduce customer complaints, and improve the quality of internal operations

QUALIFICATIONS

1. College level or short course/vocational diploma or equivalent

2. At least 1 year relevant work experience in Customer Service or similar field preferred.

3. Experience in E-Commerce, Logistics, or BPO is a plus.

4. Familiarity with CRM systems, SalesForce or Zendesk

KNOWLEDGE, SKILLS, & ABILITIES

5. Excellent written and verbal communication skills.

6. Excellent customer service and interpersonal skills

7. Ability to handle multiple projects simultaneously and work under pressure.

8. Knowledgeable in Microsoft Office and relevant software.

9. Strong background in Logistics Operations or E-Commerce.

10. Strong problem analysis and resolution skills



  • Ortigas, Philippines Comrise Full time ₱288,000 per year

    Job Title: Customer Service Representative (CSR)Shift: Night ShiftWork Set-Up: Full-OnsiteJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our customers, providing assistance, resolving issues, and ensuring a...


  • Ortigas Center, Philippines PH Global Jet Express Inc (J&T Express) Full time

    SUMMARY: Customer Service Representative is responsible for managing customer queries and complaints via our company hotline, social media, and email channels. CSR also processes modifications on the route or parcels and escalate complaints across a number of communication channels and through data analysis, push relevant departments to make improvements,...

  • Customer Service

    4 days ago


    Ortigas, Philippines Connectbellsoft Full time

    We are looking for a Customer Service Representative who can deliver excellent service, handle customer inquiries, and provide efficient solutions with professionalism and empathy. If you’re someone with strong communication skills and a passion for helping people, this role is perfect for you!

  • Fresh graduate

    3 days ago


    Ortigas, Philippines Sapient Global Services Full time

    Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now! Responsibilities: • Handle customer inquiries, provide solutions, and resolve issues across various channels. • Offer...

  • Customer Service

    6 days ago


    Ortigas Center, Philippines Connectbellsoft Full time

    We are looking for a Customer Service Representative who can deliver excellent service, handle customer inquiries, and provide efficient solutions with professionalism and empathy. If you’re someone with strong communication skills and a passion for helping people, this role is perfect for you!

  • Fresh graduate

    4 weeks ago


    Ortigas Center, Philippines Sapient Global Services Full time

    Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now! Responsibilities: • Handle customer inquiries, provide solutions, and resolve issues across various channels. • Offer...


  • Ortigas, Philippines Valor Full time ₱360,000 per year

    THIS IS WORK ONSITE (ORTIGAS)APPLICATION CAN BE PROCESSED VIA VIRTUAL RECRUITMENTWhat is your mission?Provide excellent support experience to customers via all relevant communication channels.Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any...


  • Ortigas, Philippines NAIS CORP Full time

    Main Duties and Responsibilities: - Effectively manage large amounts of incoming calls - Attend to customer’s inquiries through Live Chat Portal and Support Inbox - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate, valid, and complete...


  • Ortigas, Philippines Orchid Cybertech Services, Inc. Tech Mahindra Full time ₱240,000 - ₱300,000 per year

    Two of Australia's leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile...


  • Ortigas Pasig, Philippines J-K Network Services Full time

    COMPANY PROFILE: The company is already 18 years in the industry and they provide a wide range of BPO services including Customer Service Outsourcing, IT Service Desk Operations, Finance and Accounting, Human Resources Outsourcing, Legal Process Outsourcing, Sales and Fulfillment, and Business Transformation Services. They have state-of-the-art...