DAYSHIFT - AU Telco Customer Service Representative

2 weeks ago

Ortigas, Philippines Orchid Cybertech Services, Inc. Tech Mahindra Full time ₱240,000 - ₱300,000 per year

Two of Australia's leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.

We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.

Job Responsibilities:

  • Support our Australian residential internet, mobile phone or home phone customers with billing and account queries
  • Resolve customer issues by telephone
  • Provide excellent customer service

Job Requirements:

  • Candidate must possess at least a High School Diploma, Vocational Diploma / Host Certificate; Graduate of any 2 or 4-year course is favorable
  • 12 months related BPO Experience is preferred
  • PRIMARY ID's and SECONDARY IDs are a must and should be ready anytime.
  • Excellent customer service attitude
  • At above average English communication skills
  • Experience with billing, processing payment, credit card payments or financial matters is desired
  • Experience with a telecommunications or mobile account is an advantage
  • Amenable to work onsite / in office daily.

Job Types: Full-time, Permanent

Pay: Php25,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Ortigas Pasig: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Senior High School (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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