eCommerce Aftersales Associate

1 week ago

Taguig, National Capital Region, Philippines Techdynamics OPC Full time $40,000 - $80,000 per year

JOB RESPONSIBILITIES

  • Responds to questions about products, services, warranties, and return/refund policies.
  • Processing claims, returns, and refunds coordinating with relevant teams (technical, logistics, etc.).
  • Addressing customer complaints effectively and efficiently, escalating complex issues when necessary.
  • Keeping accurate records of customer interactions and service activities
  • Ensuring customer satisfaction by following up on service requests and addressing any remaining concerns.
  • Ensuring adherence to company policies and service standards.
  • Assisting in the development of after-sales service procedures and documentation.

JOB QUALIFICATIONS

  • At least 2 years of working experience as a Data Analyst or related experience.
  • Excellent verbal and written communication skills for interacting with customers and colleagues.
  • Strong ability to analyze issues, identify root causes, and implement effective solutions.
  • Strong focus on providing exceptional customer service and building positive relationships.
  • In-depth understanding of products and services to provide accurate information and recommendations.
  • Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
  • Ability to collaborate with others and contribute to a positive work environment.

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