Ecommerce Associate

6 days ago

Taguig, National Capital Region, Philippines Valor Global Full time $70,000 - $120,000 per year

Position Summary

We are seeking a detail-oriented and execution-focused Offshore Site Operations Associate to support our ecommerce and merchandising teams. This role will be responsible for ensuring a seamless and efficient digital experience for Tea Collection customers through accurate product setup, merchandising execution, and promotion management. The ideal candidate will bring strong organizational skills, an eye for detail, and a proactive approach to quality control.

Key Responsibilities

· Product Set-Up & Site Merchandising: Execute site refreshes and update creative assets across all product categories. Maintain and optimize category layouts to ensure intuitive site navigation and a visually appealing customer experience.

· Product Attribution: Attribute products based on hierarchy and tagging structures to ensure completeness and accuracy before site refreshes.

· Promotion Setup: Accurately build and test marketing and merchandising promotions. Ensure proper linking, discount application, and QA prior to go-live.

· On-Site Search Optimization: Apply and manage keyword rules to improve product visibility and site search conversion. Monitor and adjust based on engagement trends and business priorities.

· QA Testing: Conduct comprehensive testing of site updates including product placement, navigation, linking, and promotions. Flag inconsistencies or errors in content, attribution, or merchandising logic.

· Issue Management: Identify and document site bugs or data issues. Work collaboratively with internal teams to ensure timely resolution.

· Product Reviews Assignment: Locate reviews from repeat product styles and assign them to updated/new versions to support social proof and customer confidence.

Qualifications

· 2+ year experience in ecommerce site operations, merchandising, or digital execution.

· Strong attention to detail and organizational skills.

· Daily reporting experience to US-based vendors/clients with effective communication and inquiry skills.

· Familiarity with ecommerce platforms and merchandising tools (Mi9, Shopify etc)

· Effective communicator with the ability to follow process documentation and team workflows.

· Comfortable working in a Hybrid Set-up.

Job Type: Full-time

Experience:

  • E-commerce Operations, Merchandising or Digital Execution: 2 years (Required)
  • Handling Daily Report to US-Based Vendors: 2 years (Required)
  • Ecommerce Platforms and Merchandising Tools: 2 years (Required)

Work Location: In person

  • Ecommerce Customer Success Associate

    1 week ago

    Taguig, National Capital Region, Philippines Focus Global Pte. Ltd. Full time $104,000 - $130,878 per year

    About the Role:As an Ecommerce Customer Success Associate, you will play a pivotal role in fostering strong and lasting relationships between our customers and Focus Global. Your primary focus will be delivering exceptional customer service to ensure our clients have a positive and rewarding experience.Key Responsibilities:Address customer issues, concerns,...

  • Ecommerce Customer Success Associate

    1 week ago

    Taguig, National Capital Region, Philippines Focus Global Full time $104,000 - $130,878 per year

    About the Role: As an Ecommerce Customer Success Associate, you will play a pivotal role in fostering strong and lasting relationships between our customers and Focus Global. Your primary focus will be delivering exceptional customer service to ensure our clients have a positive and rewarding experience. Key Responsibilities:Address customer issues,...

  • Service Excellence Associate

    2 days ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱2,500,000 - ₱3,500,000

    Job Title: Service Excellence AssociateJob OverviewWe are seeking a detail-oriented Service Excellence Associate with strong professional writing skills, excellent spoken and written English, and the ability to effectively communicate with customers. This role requires a deep understanding of company policies and the ability to handle customer inquiries...

  • client servies associate

    1 week ago

    Taguig, National Capital Region, Philippines Red Selvage International Full time ₱400,000 - ₱480,000 per year

    Date posted: May 26, 2025Pay: ₱20, ₱40,000.00 per monthJob description:Position Title: Client Services AssociateDepartment: Client ServicesReports To: Client Services Manager / Operations HeadLocation: BGCAbout Red Selvage International Corp.Red Selvage International Corp. is a marketplace enabler that partners with top fashion and lifestyle brands to...

  • Customer & Store Experience Associate

    1 week ago

    Taguig, National Capital Region, Philippines AIRR Labs Full time $40,000 - $60,000 per year

    TheCustomer & Store Experience Store Associatewill support and optimize our brands' online presence. Our Customer & Store Experience Associate will collate and update online assets, ensure implementation of campaigns. Your creative thinking skills and strategies will be an essential part in creating the perfect branded store experience for our shoppers and...

  • client services associate

    1 week ago

    Taguig, National Capital Region, Philippines Red Selvage International Corp Full time $35,000 - $50,000 per year

    The Client Services Associate plays a key role in supporting client relationships and ensuring smooth day-to-day operations across various marketplace platforms. This role involves account coordination, performance tracking, and regular communication with internal teams and clients to ensure service excellence and fulfillment of agreed deliverables.Key...

  • Data Entry

    1 day ago

    Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱40,000 - ₱85,000

    Job Title: Customer Service & Data Entry SpecialistRole OverviewThis position involves managing customer interactions, processing orders, and maintaining accurate data entry within a large retail marketplace.Respond to inquiries, resolve order issues, process refunds, and provide excellent support via chat, email, and phone.Enter, update, and verify orders,...

  • Customer & Store Experience Associate

    1 week ago

    Taguig, National Capital Region, Philippines AIRR Labs Inc. Full time ₱600,000 - ₱1,200,000 per year

    Execute and manage perfect store on-line experience for assigned brands across various platforms.Work closely with internal stakeholders to ensure fit-for-use e-tail content and online assets to create high impact store experience.Support Digital Brand Manager in executing and managing perfect store on-line experience for assigned brands across various...

  • eCommerce Aftersales Associate

    1 week ago

    Taguig, National Capital Region, Philippines Techdynamics OPC Full time $40,000 - $80,000 per year

    JOB RESPONSIBILITIESResponds to questions about products, services, warranties, and return/refund policies.Processing claims, returns, and refunds coordinating with relevant teams (technical, logistics, etc.).Addressing customer complaints effectively and efficiently, escalating complex issues when necessary.Keeping accurate records of customer interactions...

  • Ecommerce Operations Manager

    1 day ago

    Taguig, National Capital Region, Philippines beBeeOperations Full time ₱5,000,000 - ₱7,000,000

    A dynamic virtual assistant is sought after to lead operations across customer service, fulfillment, marketing, and product management.Key Responsibilities:Strategic Operations Management: Streamline operations across customer service, fulfillment, marketing, and product management.E-commerce Expertise: Leverage deep knowledge of e-commerce software....