Service Excellence Associate

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱2,500,000 - ₱3,500,000

Job Title: Service Excellence Associate

Job Overview

We are seeking a detail-oriented Service Excellence Associate with strong professional writing skills, excellent spoken and written English, and the ability to effectively communicate with customers. This role requires a deep understanding of company policies and the ability to handle customer inquiries regarding online orders, inventory availability, shipping issues, charge disputes, and returns.

This role is responsible for providing exceptional customer service by responding promptly and professionally to customer inquiries via email and phone. The ideal candidate will have previous experience in customer service, preferably in an apparel eCommerce setting, and possess strong understanding of customer service etiquette, with a professional and empathetic approach.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries via email and phone
  • Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns
  • Understand and apply company policies while assisting customers
  • Maintain accurate records of customer interactions and issues
  • Coordinate with other teams (inventory, logistics, billing) to resolve customer concerns efficiently
  • Provide a positive shopping experience by ensuring courteous and effective communication
Qualifications
  • Excellent written and verbal English communication skills
  • Previous experience in customer service, preferably in an apparel eCommerce setting
  • Strong understanding of customer service etiquette, with a professional and empathetic approach
  • Ability to comprehend and apply company policies accurately
  • Proficiency in email management tools and basic CRM software
About the Role

The Service Excellence Associate will work closely with other teams to provide seamless customer experiences. If you have a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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