Ecommerce Customer Success Associate

17 hours ago

Taguig, National Capital Region, Philippines Focus Global Full time $104,000 - $130,878 per year

About the Role: 

As an Ecommerce Customer Success Associate, you will play a pivotal role in fostering strong and lasting relationships between our customers and Focus Global. Your primary focus will be delivering exceptional customer service to ensure our clients have a positive and rewarding experience.


Key Responsibilities:

  • Address customer issues, concerns, and inquiries through our dedicated customer service channels

  • Proactively identify effective solutions to resolve customer concerns promptly and efficiently

  • Contribute to strategies aimed at enhancing service quality, productivity, and overall profitability

  • Assist in managing our ecommerce websites and ensure their smooth operation

  • Create compelling write-ups for our brands to support marketing initiatives


Job Qualifications: 

  • Bachelor's degree in any field

  • Preferably with 1-2 years of experience in E-Commerce or customer service

  • Exceptional communication, customer service, and interpersonal skills 

  • Experience in customer service for regional countries (e.g. Singapore) is a plus but not required

  • Amenable to work on weekends and on shifting schedules


You Are an Ideal Candidate if You Are:

  • Entrepreneurial: We are a team that is nimble and quick to adapt. There will be minimal to no hand-holding — this environment is perfect for someone who is independent, self-driven, and hungry for growth. 

  • An excellent communicator: We speak and act quickly. Say it. Mean it. Do it.

  • Comfortable giving and receiving feedback: We believe in radical candor. Everyone is empowered to speak their mind and constantly share feedback.

  • Love adopting new technology and software tools: We constantly look for new tools to use that will make our work more efficient and productive.

  • Data-driven: We love numbers and data that will help us arrive at impactful decisions.

  • Customer-centric: We do whatever it takes to satisfy our customers.

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