Ecommerce Customer Success Associate

3 days ago

Manila, National Capital Region, Philippines Focus Global Inc. Full time ₱300,000 - ₱600,000 per year

About the Role:

As an Ecommerce Customer Success Associate, you will play a pivotal role in fostering strong and lasting relationships between our customers and Focus Global. Your primary focus will be delivering exceptional customer service to ensure our clients have a positive and rewarding experience.

Key Responsibilities:

  • Address customer issues, concerns, and inquiries through our dedicated customer service channels
  • Proactively identify effective solutions to resolve customer concerns promptly and efficiently
  • Contribute to strategies aimed at enhancing service quality, productivity, and overall profitability
  • Assist in managing our ecommerce websites and ensure their smooth operation
  • Create compelling write-ups for our brands to support marketing initiatives

Job Qualifications:

  • Bachelor's degree in any field
  • Preferably with 1-2 years of experience in E-Commerce or customer service
  • Exceptional communication, customer service, and interpersonal skills
  • Experience in customer service for regional countries (e.g. Singapore) is a plus but not required
  • Amenable to work on weekends and on shifting schedules

You Are an Ideal Candidate if You Are:

  • Entrepreneurial: We are a team that is nimble and quick to adapt. There will be minimal to no hand-holding — this environment is perfect for someone who is independent, self-driven, and hungry for growth.
  • An excellent communicator: We speak and act quickly. Say it. Mean it. Do it.
  • Comfortable giving and receiving feedback: We believe in radical candor. Everyone is empowered to speak their mind and constantly share feedback.
  • Love adopting new technology and software tools: We constantly look for new tools to use that will make our work more efficient and productive.
  • Data-driven: We love numbers and data that will help us arrive at impactful decisions.
  • Customer-centric: We do whatever it takes to satisfy our customers.

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