Customer Service Representative Customer Service Representative

3 days ago

Pasig, National Capital Region, Philippines Risewave Consulting, Inc. Full time

Job description:

We are looking for dedicated Customer Service Representatives (CSR) for a Healthcare Account that will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.

Key Responsibilities:

  • Answer incoming calls, chats, or emails from customers in a professional and courteous manner
  • Handle inbound and outbound calls from members regarding healthcare benefits, claims, account issues, billing, and services.
  • Provide accurate information regarding products, services, and policies
  • Handle complaints efficiently and provide appropriate solutions within set timelines
  • Escalate complex issues to higher support when necessary
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Document customer interactions accurately in the system
  • Meet performance targets such as quality, productivity, and customer satisfaction

Job Requirements:

  • Open to College Graduates /Fresh Grads (No BPO experience required)
  • Open to High School Graduates with at least 6 months BPO experience
  • Must be willing to work on Night Shift
  • Must be amenable to work Onsite (Ortigas, Taguig)
  • Good English communication skills
  • Willing to work on shifting schedules, weekends, and holidays.

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