Customer Service Representative

2 days ago

Pasig, National Capital Region, Philippines Eastvantage Full time

We're Hiring: Customer Service Representative (Bi-lingual) English/Mandarin
Location:
Pasig, Philippines

Work Mode:
Hybrid

Role:
Customer Service Representative (Bi-lingual) English/Mandarin

Qualifications

  • With at least 2 years of experience in the BPO Industry using English-Mandarin
  • Knowledge of data privacy and GDPR is a plus but not a requirement.
  • Customer service oriented, reliable, self-motivated, and flexible.
  • Strong organizational ability in a fast-paced environment and with strong attention to detail.
  • Strong interpersonal and communication skills, including excellent written and verbal.
  • Ability to multitask, prioritize, and remain calm under pressure.
  • Proficient in working with MS Word, Excel, and Powerpoint.

Duties & Responsibilities

  • Make targeted outbound calls to student applicants to maximize student confirmations and enrolments.
  • Providing excellent customer service though the different communication platforms.
  • To maintain and provide information on all aspects of the application and enrolment process to student applicants.
  • Responding to enquiries and assist students primarily via telephone, email, and chat.
  • Adhere to pre-agreed service level commitments.
  • Maintain data integrity protocols, ensuring it is consistently and accurately recorded.
  • Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business
phhiring #mandarin #customerservicerepresentative #GDPR #BPO #outbound

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