Customer Service Representative

2 days ago

Pasig, National Capital Region, Philippines Cloud Panda PH Full time ₱150,000 - ₱250,000 per year

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints.

DUTIES & RESPONSIBILITIES

  • Maintaining a positive, empathetic, and professional attitude toward customers always. - Responding promptly to customer inquiries
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • WITH FACE TO FACE CUSTOMER EXPERIENCE.

QUALIFICATIONS:

  • Candidate must possess at least a Bachelor's / College degree of any field.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Job Type: Full-time

Benefits:

  • Company events
  • Health insurance
  • Paid training

Application Question(s):

  • How many years of experience do you have in customer service?

Language:

  • English (Required)

Work Location: In person

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