Customer Service Representative
9 hours ago
The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints.
DUTIES & RESPONSIBILITIES
- Maintaining a positive, empathetic, and professional attitude toward customers always. - Responding promptly to customer inquiries
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- WITH FACE TO FACE CUSTOMER EXPERIENCE.
QUALIFICATIONS:
- Candidate must possess at least a Bachelor's / College degree of any field.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Job Type: Full-time
Benefits:
- Company events
- Health insurance
- Paid training
Application Question(s):
- How many years of experience do you have in customer service?
Language:
- English (Required)
Work Location: In person
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